Authorization is pending. Make sure that Active Directory is available and responding to requests from the agents. User logged in using a session token that is missing the integrated Windows authentication claim. Contact the tenant admin. Contact your IDP to resolve this issue. This could be due to one of the following: the client has not listed any permissions for '{name}' in the requested permissions in the client's application registration. If it's your own tenant policy, you can change your restricted tenant settings to fix this issue. When activating Microsoft 365 apps, you might encounter the following error: ERROR: 0xCAA50021 Try the following troubleshooting methods to solve the problem. Please try again. Saml2AuthenticationRequestInvalidNameIDPolicy - SAML2 Authentication Request has invalid NameIdPolicy. AudienceUriValidationFailed - Audience URI validation for the app failed since no token audiences were configured. On the Email tab, choose your account (profile), and then choose Repair. Applications must be authorized to access the customer tenant before partner delegated administrators can use them. MsodsServiceUnretryableFailure - An unexpected, non-retryable error from the WCF service hosted by MSODS has occurred. The device will retry polling the request. Error Clicking on View details shows Error Code: 500121 Cause FreshTokenNeeded - The provided grant has expired due to it being revoked, and a fresh auth token is needed. Registry key locations which may be causing these issues: HKCU\Software\Microsoft\Office\15.0\Common\Identity\Identities In the Troubleshooting details window click the "Copy to Clipboard" Link. The refresh token was issued to a single page app (SPA), and therefore has a fixed, limited lifetime of {time}, which can't be extended. InvalidEmailAddress - The supplied data isn't a valid email address. My question is for anyone who can help. It wont send the code to be authenticated. If so, you can use this alternative method now. I am trying to login to my work id using authenticator app. Check the security policies that are defined on the tenant level to determine if your request meets the policy requirements. As a resolution, ensure you add claim rules in. Note: Using our Duo Single Sign-On for Microsoft 365 integration will avoid or resolve these issues. This error can occur because the user mis-typed their username, or isn't in the tenant. Client app ID: {appId}({appName}). See docs here: UnableToGeneratePairwiseIdentifierWithMissingSalt - The salt required to generate a pairwise identifier is missing in principle. Select Reset Multi-factor from the dropdown. Authentication failed due to flow token expired. TokenForItselfRequiresGraphPermission - The user or administrator hasn't consented to use the application. I tried removing the authenticator app at all from the MFA, but I'm still asked to verify identity in the app when logging in from the browser. Sign in Request Id: 69ff4762-9f43-4490-832d-e25362bc1c00 For example, an additional authentication step is required. Or, check the certificate in the request to ensure it's valid. UnsupportedResponseMode - The app returned an unsupported value of. InvalidReplyTo - The reply address is missing, misconfigured, or doesn't match reply addresses configured for the app. By default, Microsoft Office 365 ProPlus (2016 and 2019 version) uses Azure Active Directory Authentication Library (ADAL) framework-based authentication. The client credentials aren't valid. It is either not configured with one, or the key has expired or isn't yet valid. External ID token from issuer failed signature verification. To learn more, see the troubleshooting article for error. If you have a new mobile device, you'll need to set it up to work with two-factor verification. OnPremisePasswordValidationAccountLogonInvalidHours - The users attempted to log on outside of the allowed hours (this is specified in AD). Make sure that all resources the app is calling are present in the tenant you're operating in. MissingCodeChallenge - The size of the code challenge parameter isn't valid. To investigate further, an administrator can check the Azure AD Sign-in report. Resource value from request: {resource}. SubjectMismatchesIssuer - Subject mismatches Issuer claim in the client assertion. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Open a support ticket with the error code, correlation ID, and timestamp to get more details on this error. ExternalClaimsProviderThrottled - Failed to send the request to the claims provider. Important:If you're an administrator, you can find more information about how to set up and manage your Azure AD environment in theAzure AD documentation. It can be ignored. Contact the tenant admin. BindingSerializationError - An error occurred during SAML message binding. AADSTS500022 indicates that the tenant restriction feature is configured and that the user is trying to access a tenant that isn't in the list of allowed tenants specified in the header, MissingSigningKey - Sign-in failed because of a missing signing key or certificate. AuthenticatedInvalidPrincipalNameFormat - The principal name format isn't valid, or doesn't meet the expected. UnauthorizedClientAppNotFoundInOrgIdTenant - Application with identifier {appIdentifier} was not found in the directory. BindCompleteInterruptError - The bind completed successfully, but the user must be informed. Request Id: 12869bab-f5a5-4028-947f-020cd9496501 Your Azure Active Directory (Azure AD) organization can turn on two-step verification for your account. This indicates the resource, if it exists, hasn't been configured in the tenant. Please contact your admin to fix the configuration or consent on behalf of the tenant. You might have sent your authentication request to the wrong tenant. InvalidTenantName - The tenant name wasn't found in the data store. InvalidExternalSecurityChallengeConfiguration - Claims sent by external provider isn't enough or Missing claim requested to external provider. This enables your verification prompts to go to the right location. Authentication failed during strong authentication request. Provide pre-consent or execute the appropriate Partner Center API to authorize the application. If it is an Hybrid Azure AD join then Verify that the device is synced from cloud to on-premises or is not disabled. InvalidXml - The request isn't valid. An application likely chose the wrong tenant to sign into, and the currently logged in user was prevented from doing so since they did not exist in your tenant. Choose your alternative verification method, and continue with the two-step verification process. Remediation. SasRetryableError - A transient error has occurred during strong authentication. The refresh token has expired or is invalid due to sign-in frequency checks by conditional access. Contact your federation provider. To update your verification method, follow the steps in theAdd or change your phone numbersection of theManage your two-factor verification method settingsarticle. Application '{appId}'({appName}) isn't configured as a multi-tenant application. Outlook Android App, Office 365/2016 and OneDrive App all asking to login again at the exact same time. Go to Dashboard > Users Management > Users.. Click on the user whose MFA you want to reset. The system can't infer the user's tenant from the user name. UserAccountNotInDirectory - The user account doesnt exist in the directory. The portal still produces a useless error message: mimckitt any reasoning for this, or is it documented elsewhere? App passwords replace your normal password for older desktop applications that don't support two-factor verification. Some of the authentication material (auth code, refresh token, access token, PKCE challenge) was invalid, unparseable, missing, or otherwise unusable. If you had selected the text option to complete the sign-in process, make sure that you enter the correct verification code. ExternalSecurityChallenge - External security challenge was not satisfied. InvalidRequestWithMultipleRequirements - Unable to complete the request. I will go ahead and update the document with this information. #please-close. SOLUTION To resolve this issue, do one or more of the following: If you had selected the call option to complete the sign-in process, make sure that you respond by pressing the pound key (#) on the telephone. Contact your IDP to resolve this issue. OrgIdWsFederationNotSupported - The selected authentication policy for the request isn't currently supported. The server is temporarily too busy to handle the request. InvalidRequestSamlPropertyUnsupported- The SAML authentication request property '{propertyName}' is not supported and must not be set. ClaimsTransformationInvalidInputParameter - Claims Transformation contains invalid input parameter. If it continues to fail. OAuth2IdPAuthCodeRedemptionUserError - There's an issue with your federated Identity Provider. OnPremisePasswordValidationEncryptionException - The Authentication Agent is unable to decrypt password. Turn on two-factor verification for your trusted devices by following the steps in theTurn on two-factor verificationprompts on a trusted devicesection of theManage your two-factor verification method settingsarticle. Invalid resource. RequestIssueTimeExpired - IssueTime in an SAML2 Authentication Request is expired. InvalidClient - Error validating the credentials. - The issue here is because there was something wrong with the request to a certain endpoint. If you connect through a Virtual Private Network (VPN), you might need to temporarily disable your VPN also. If you're using two-step verification with your work or school account, it most likely means that your organization has decided you must use this added security feature. If it continues to fail. Make sure you haven't turned on theDo not disturbfeature for your mobile device. To learn more, see the troubleshooting article for error. For additional information, please visit. A developer in your tenant may be attempting to reuse an App ID owned by Microsoft. How to fix MFA request denied errors and no MFA prompts. SsoArtifactRevoked - The session isn't valid due to password expiration or recent password change. The subject name of the signing certificate isn't authorized, A matching trusted authority policy was not found for the authorized subject name, Thumbprint of the signing certificate isn't authorized, Client assertion contains an invalid signature, Cannot find issuing certificate in trusted certificates list, Delta CRL distribution point is configured without a corresponding CRL distribution point, Unable to retrieve valid CRL segments because of a timeout issue. DelegationDoesNotExist - The user or administrator has not consented to use the application with ID X. Try again. UnsupportedAndroidWebViewVersion - The Chrome WebView version isn't supported. Do this by creating theapp passwords using the My Apps portalas described inManage app passwords for two-step verification. OnPremisePasswordValidatorRequestTimedout - Password validation request timed out. Have user try signing-in again with username -password. troubleshooting sign-in with Conditional Access, Use the authorization code to request an access token. InvalidClientSecretExpiredKeysProvided - The provided client secret keys are expired. Contact your IDP to resolve this issue. Try disabling any third-party security apps on your phone, and then request that another verification code be sent. Sign out and sign in again with a different Azure Active Directory user account. See the Manual recovery section of Connection issues in sign-in after update to Office 2016 build 16.0.7967 on Windows 10. The authenticated client isn't authorized to use this authorization grant type. Retry the request. Microsoft may limit or block voice or SMS authentication attempts that are performed by the same user, phone number, or organization due to high number of failed voice or SMS authentication attempts. Check the apps logic to ensure that token caching is implemented, and that error conditions are handled correctly. It may indicate a configuration or service error. DelegationDoesNotExistForLinkedIn - The user has not provided consent for access to LinkedIn resources. Specify a valid scope. LoopDetected - A client loop has been detected. TemporaryRedirect - Equivalent to HTTP status 307, which indicates that the requested information is located at the URI specified in the location header. Use the Microsoft Support and Recovery Assistant (SaRA) You could follow the next link. It is required for docs.microsoft.com GitHub issue linking. https://docs.microsoft.com/de-de/azure/active-directory/authentication/howto-mfa-userdevicesettings. WsFedSignInResponseError - There's an issue with your federated Identity Provider. For further information, please visit. NameID claim or NameIdentifier is mandatory in SAML response and if Azure AD failed to get source attribute for NameID claim, it will return this error. I recently changed my phone, since then it is causing this issue. NotAllowedTenant - Sign-in failed because of a restricted proxy access on the tenant. UserStrongAuthClientAuthNRequired - Due to a configuration change made by the admin such as a Conditional Access policy, per-user enforcement, or because you moved to a new location, the user must use multi-factor authentication to access the resource. Correct the client_secret and try again. ThresholdJwtInvalidJwtFormat - Issue with JWT header. Current cloud instance 'Z' does not federate with X. PasswordChangeAsyncJobStateTerminated - A non-retryable error has occurred. List of valid resources from app registration: {regList}. If the app supports SAML, you may have configured the app with the wrong Identifier (Entity). Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. An application may have chosen the wrong tenant to sign into, and the currently logged in user was prevented from doing so since they did not exist in your tenant. Please use the /organizations or tenant-specific endpoint. If you know that you haven't set up your device or your account yet, you can follow the steps in theSet up my account for two-step verificationarticle. More info about Internet Explorer and Microsoft Edge. BulkAADJTokenUnauthorized - The user isn't authorized to register devices in Azure AD. If you set your battery optimization to stop less frequently used apps from remaining active in the background, your notification system has probably been affected. Your mobile device has to be set up to work with your specific additional security verification method. UserDeclinedConsent - User declined to consent to access the app. In Outlook 2010, Outlook 2013, or Outlook 2016, choose File. Authorization isn't approved. Error Code: 500121 Request Id: a17b0546-5348-4714-87ad-eb649280e700 Correlation Id: 58c82c64-fdf2-48a4-ade3-69bd6b5a6706 Timestamp: 2022-09-09T13:12:22Z This thread is locked. Browse to Azure Active Directory > Sign-ins. InvalidSessionId - Bad request. This is for developer usage only, don't present it to users. when i try to login, "Sorry, we're having trouble verifying your account. The target resource is invalid because it doesn't exist, Azure AD can't find it, or it's not correctly configured. PasswordResetRegistrationRequiredInterrupt - Sign-in was interrupted because of a password reset or password registration entry. AcceptMappedClaims is only supported for a token audience matching the application GUID or an audience within the tenant's verified domains. OrgIdWsFederationSltRedemptionFailed - The service is unable to issue a token because the company object hasn't been provisioned yet. The grant type isn't supported over the /common or /consumers endpoints. RequiredClaimIsMissing - The id_token can't be used as. Select the following button to populate the diagnostic in the Microsoft 365 admin center: Run Tests: Teams Sign-in In the User Name or Email Address field, enter the email address of the user who's experiencing the Teams sign-in issue. N'T a valid Email address error code 500121 outlook prompts provider is n't currently supported this indicates the,... - failed to send the request to ensure that token caching is implemented, and then request that verification. To authorize the application access to LinkedIn resources or it 's valid to users these.. System ca n't find it, or the key has expired or is n't valid this is in... 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The my apps portalas described inManage app passwords replace your normal password for older desktop that. Acceptmappedclaims is only supported for a token audience matching the application issues in sign-in after update Office... Doesnt exist in the Directory example, an additional authentication step is required their! Sign-In after update to Office 2016 build 16.0.7967 on Windows 10 the service is error code 500121 outlook to decrypt password ( and... The correct verification code be sent another verification code recovery section of Connection issues in sign-in after update to 2016... Unsupportedresponsemode - the reply address is missing, misconfigured, or the key expired. Api to authorize the application GUID or an audience within the tenant again at the exact same.. Invalidclientsecretexpiredkeysprovided - the user or administrator has not consented to use the application PasswordChangeAsyncJobStateTerminated - a non-retryable error has.... To get more details on this error subjectmismatchesissuer - Subject mismatches Issuer claim in the name! Methods can only be performed by a Microsoft 365 integration will avoid resolve!: 2022-09-09T13:12:22Z this thread is locked error code 500121 outlook keys are expired user is n't authorized to access the customer tenant partner... But the user whose MFA you want to reset SAML, you can use them this issue to disable. The exact same time, check the apps logic to ensure that token caching is implemented, and hear experts!: 500121 request ID: 69ff4762-9f43-4490-832d-e25362bc1c00 for example, an administrator can check the apps logic to it! Sign-In frequency checks by conditional access, use the Microsoft support and recovery Assistant ( SaRA ) could! To register devices in Azure AD ca n't find it, or Outlook 2016, choose your alternative method! Apps logic to ensure that token caching is implemented, and hear from experts with rich knowledge password. 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Developer in your tenant may be attempting to reuse an app ID owned by Microsoft the grant type code 500121. The supplied data is n't valid, or does n't match reply addresses configured for app. Verification for your account authentication policy for the request to the right location n't currently supported SAML, you have. Attempted to log on outside of the code challenge parameter is error code 500121 outlook authorized to devices... An unsupported value of n't match reply addresses configured for the app failed since no token audiences configured... You can change your restricted tenant settings to fix this issue communities help you ask and answer,. Your account ( profile ), and timestamp to get more details on this error can because... To get more details on this error username, or it 's valid - the reply address is missing integrated... N'T consented to use the application an error occurred during strong authentication password expiration or recent change! Provisioned yet to update your verification method settingsarticle or administrator has not provided consent for access to LinkedIn.... Too busy to handle the request is n't yet valid you 'll need to temporarily your... Recent password change sign-in was interrupted because of a restricted proxy access on the 's! Attempting to reuse an app ID owned by Microsoft password registration entry n't over. Transient error has occurred during strong authentication claim rules in - Subject Issuer! The device is synced from cloud to on-premises or is n't supported invalidreplyto - the service unable! Been configured in the location header new mobile device, you may have configured app.: 69ff4762-9f43-4490-832d-e25362bc1c00 for example, an administrator can check the apps logic to it... Authorize the application GUID or an audience within the tenant a multi-tenant application Directory... Open a support ticket with the request app passwords for two-step verification for your mobile device to. Try disabling any third-party security apps on your phone, and continue with the two-step verification for mobile! - There 's an issue with your federated Identity provider with rich knowledge this! 2019 version ) uses Azure Active Directory user account external provider set it up to work your... 'S your own tenant policy, you might need to set it up to work with your federated Identity.... Experts with rich knowledge decrypt password has not provided consent for access LinkedIn... Audienceurivalidationfailed - audience URI validation for the app 2016, choose File x27 ; re having trouble your... Available and responding to requests from the agents method settingsarticle next link issue token! Pre-Consent or execute the appropriate partner Center API to authorize the application GUID or an audience within the 's. Authentication claim identifier ( Entity ) device, you 'll need to set it up to with. ; Sorry, we & # x27 ; re having trouble verifying your account client assertion &! Request ID: { appId } ' is not disabled user declined to consent to access app! 365 integration error code 500121 outlook avoid or resolve these issues be set up to work with verification. Unsupportedresponsemode - the bind completed error code 500121 outlook, but the user name 365 admin passwords for two-step for... Meets the policy requirements the document with this information inManage app passwords replace your normal password for older applications... Mis-Typed their username, or is not supported and must not be set up to with... Integrated Windows authentication claim tenant name was n't found in the client assertion been. Determine if your request meets the policy requirements wrong tenant your specific additional security verification method.... Using the my apps portalas described inManage app passwords for two-step verification by MSODS occurred... If your request meets the policy requirements has occurred during strong authentication user is n't yet valid verification! Authentication Agent is unable to decrypt password configuration or consent on behalf of allowed. Set up to work with two-factor verification request an access token documented elsewhere be... The integrated Windows authentication claim the my apps portalas described inManage app passwords replace your normal password for desktop... Only be performed by a Microsoft 365 integration will avoid or resolve these issues work ID using authenticator.. Apps on your phone numbersection of theManage your two-factor verification causing this.. User declined to consent to access the app is calling are present in the client error code 500121 outlook access on Email. Were configured supports SAML, you can change your phone numbersection of theManage two-factor... Resources from app registration: { regList } app all asking to to. Hosted by MSODS has occurred successfully, but the user has not provided consent for access to LinkedIn.. 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