I want to see what happens next. impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and Commercial Strategies Financial Analysis, Gigis Bakery and Caf and La Mascota Bakery and Caf. I have banked with them since 2016, but as soon as I have access to my funds I am closing the account, which is another issue because GoBank's instructions to close the account in the FAQ is to just spend the balance to $0. Absolutely the worst customer experience! They serve it's purpose. I have seen many reviews that have similar situations. I didnt use it for 7 months. I've never payed over 5 Buicks for monthly service. Check out top questions, quick help guides and more FAQs. THIS IS THE SAME SITUATION I HAVE HAD THEY LOCKED MY ACCOUNT AS WELL AND IT WAS AFTER I DEPOSITED MY TAX REFUND INTO MY ACCOUNT!!!! Yes, GO2bank is a brand of Green Dot Bank, which was founded in 1999 and has served over 33 million customers. Over the years I've never missed a deposit, never had any issues reaching them I did however notice my customer service number is different from the one on the new cards. The supervisor finally said that she agreed that she would not accept the answer I was getting, but that basically I had to. Other customers report that customer representatives are insensitive and inflexible to their needs and individual requests, even though those needs and requests fall within the legal guidelines and normal expectations a checking account holder would have. In the last 4 months. After 1 1/2 hours on the phone, & numerous times being put on hold so she could asked questions with someone else, was told she needed to call me back. The bank is fine. This was also fast. GO2bank offers checking accounts with debit cards, savings accounts, secured credit cards, overdraft protection, a nationwide ATM network, online bill pay, cash back on gift card purchases and credit building. For immediate access to account information,login(opens new window)orenroll(opens new window)in personal Online Banking. Las Vegas, NV, StockGirl 7379 Even though I use my card at the same hotel every day. Love how they have no hidden fees. Once the money was deposited in my GoBank account I transferred a small portion to another account. Which tells me from experience with other apps that their app is probably CRASHED! WARNING! Golden State Water Company takes great pride in providing you with professional, courteous and prompt service. I then have to call Go2 and put in a ticket for that vendor to be approved, wait an hour, then try the purchase again. The agent even posted a copy of the promotion rules to me that DO NOT say anything about ME having a direct deposit. They need to be shut them down so they dont hurt anyone else. Before that I was told that I needed to refresh my browser history, and restart my computer. Go2bank is the worst! Stay away from this bank. When you let GoBank know that you've authorized the check, they just take that amount away from your balance automatically and immediately. ANGRY. Box. Lucho refused to unlock it. I was receiving my weekly direct deposit during the pandemic and having it sent to my account with Go2Bank, all of a sudden the funds were gone, my account was locked, I was never able to reach anyone and never got my money back. Recently had a fraudulent ATM withdrawal made at another bank (Wells Fargo) & I still have my card so don't know how it happened? You can report your GO2bank debit card lost or stolen and request a replacement card in the GO2bank app, or by calling Customer Care at (855) 459-1334. Provide your card number or SSN. Go2Bank Secured Credit Card 8 Reviews Secured Credit Card Min Deposit of $100 One-Time Fees $0 Regular APR 22.99% annual fee $0 monthly fee $0 minimum credit Bad Credit So now I had to cancel my card. I have not been able to make a payment in months to their credit card. And the vault is awesome. Electronic payments take two to three days if done before 1 p.m. In addition, if you lose your debit card or it is stolen, it could take weeks before another is issued, and your funds cannot be accessed without a card. Features include checking and savings accounts, overdraft protection, no monthly fees and no minimum balance to open an account online. The next morning the -$73 was still there I called customer service again and was given some excuse that made no sense that there were multiple charges for a purchase that was made almost a week ago and had cleared but because it was posted to my account multiple times I have to wait 10 days for the company to return the funds to gobank and they will credit my account. Enter your question in the search bar above or explore the categories on our GoTo Connect support home page. Customers can deposit cash at retailers across the nation, cash a check from home and earn cash when buying gift cards on the app. I have a Income tax return scheduled for deposit and then ill clear my account and I'm gone like the wind from these idiots.. Don't Use, Don't Trust, There is zero professionalism with this Bank. There was absolutely no reason for them to close our accounts, all we did was use their services. I cant wait to get my funds because I promise you I will and once I do Im suing the hell out of this company and I have so much proof its crazy! AVOID. Customer service (dispute section) is soooo bad! They are literally a scam. There is no way to contact a supervisor or file a formal complaint. And on top of that, I get direct deposits two days before anyone else I work with, just because I'm a GoBank customer. Deposit was released and the pending charge disappeared. Apr 2, 2023. Spoke with supervisors there impossible. You can open an account with GO2bank either online through its website or via its mobile app, which is available on Apple and Android devices. Sometimes it takes a little bit to settle. But my husband gets his payroll deposit a day early and sometimes two days. the very first transaction that I attempted to make never showed up in my account it was a debit card transfer for one of my checking accounts into this bank account it never appeared and it's still to this day shows as a pending transaction. They locked my account and then wouldnt let me access my money!! Sign up to receive our free weekly newsletter. My money is disappearing from this account. Bank endangers customers and won't answer phone. GoBank can be a dream come true for people on the go who want to avoid working with big, traditional banks. Thing is, I haven't done anything that should be deemed suspicious. How do I know I can trust these reviews about GO2bank? Or if you use the chat help, they will just end the chat. Besides the direct deposit, good luck might be a requirement. Partner terms and conditions apply. 2 separate payments done 3 weeks apart. This should not even be allowed to operate as a money card its the biggest joke on the consumer as of yet!! This company is a fraud and all of the customer service agents are in on it. I then tried to log in but wouldn't accept my password. They told me I would have to wait for 7 to 10 days but could draw money off my account by going to Walmart with a code made through their phone app. Crockett, TX, Jeanyce Thompson Talk about a perk! I spoke the some chick in corporate by the name of "tawnie" supposedly then some guy "Alex" who didn't hardly speak english. They claim your account can never be overdrawn, what they mean is your account cannot be overdrawn by you, but they can overdraw your account and will every month for your monthly fee. As soon as direct deposit hit. I changed it three times and every time I did, despite the fact that I I copied and pasted the same password I had set in the process, the password would be reset. Companies that are paying subscribers can be I have read reviews on other websites like this and everyone is saying the same thing about their money being stolen from the bank and then you cant get a hold of anybody no matter what you do. Now my card is locked where I have to have the 16 digit number that will come in the mail 7 to 10 days from now. I have had a GREAT EXPERIENCE with them, almost 2 yearsuntil today! Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. I requested my account to be closed after MULTIPLE issues not being able to access my account and mysterious "charges" added manually during the times I was unable to access my account, and then they had overdrawn my account $17 and some change for the monthly fee. Supporting documents may be required. company's ranking on BestCompany.com is determined by the reviews of its consumers. This can upset balance transfers and cause banking issues. To everyone trying to get to your funds after account being locked.. And needing to verify identity.. Go to Facebook Search GoBank use messager to message them.. N/A. They say two days for someone to contact u (business days of course). Wow, some other people have had some terrible experiences! Well start sending you the news you need delivered straight to you. I have made multiple complaints I posted A payment for my credit card and it took 6 days to go through and they charged me a late fee even though the payment was posted. I dont even see an email where I could email. The whole thing took 10-15 minutes, and the customer service reps were very polite and helpful! Go2Bank promises a $50 referral bonus to you and anyone you refer if they open an account and get a direct deposit within 45 days of opening an account. Gobank is awesome. NO PURCHASE NECESSARY. Box for an address your screwed. when 2 days before my phone bill wouldn't go threw? We'll use your email address to have your information ready when you call. Golden State Water Company takes great pride in providing you with professional, courteous and prompt service. Olive Branch, MS, Kennedy Diaz All they could have done was reset my password or fix whatever that was wrong with my account instead of making me wait a couple days to fix something so simple. My address is a P.O. What's going on with there calculations, I'm not touching that $49. LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. If you have been a victim of Go Bank holding your funds, locking or closing your account. Check out the GoTo Connect Community to crowd source your question and read relevant posts from our product experts and other GoTo Connect users like you. I called the customer service agent and they gave me an email to send my verification to. I'm freaking out that my direct deposit from Social Security will get screwed up, even though I gave SSA all the information (bank, routing and account numbers). They would not let me have access to my money no matter what said or what I did. Any deposit into Go bank will incur a cost of at least $3.74 per a maximum of $500 in deposit, or almost 0.75% at a minimum (the less you deposit, the higher the percentage fee). Lawyer company stash money. They are the worst at everything known to man!!!! Jacksonville, FL, Nicole Wheat Manteca, CA, lacrista lala There's was Fraud committed on a list card. Subject to certain terms and limitations. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. All Rights Reserved. And hung up in my face!!!!!! GO2bank is a trademark of Green Dot Corporation. and then they go on just to prove their dirty go2 ways to bank on my $$, next day they charge $5.00 for monthly service fee. FDIC need to take their name off this Cricket bank. The on-line features or this bank do not justify the cost of having it. what the.what service? While being a paid subscriber to Best Company for Business does not directly See our How We Rank page for more details. The resources below will answer most common questions, but if you cant find the solution youre looking for, we have live agents available to help. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. they make decisions how they see fit and they are not in the favor of you the customer or your needs! 4.5% is switch and bait, set up not to pay. The biggest negative for Go and Go2 bank is the cost of the service. Used card for a hotel deposit. However, after my call with the rep, my account could no longer send money without activating the new card. This has actually come in handy a couple of times when I was between jobs and doing contract writing work. Here are 8 tips for writing great reviews. You can also join the Community to post your own questions and reply to others. Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. But sence than I been getting the run around moving forward CVS should pull GoBank card!!!! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The $8.95 monthly fee will still be charged until your account is officially closed. It may take them a day or two to respond but they will answer.. they will send you a link in messenger.. then upload front and back of DLisence After I followed the prompts my account was immediately unlocked. Good luck to you all I went a week needing my unemployment money and finally got it today I will NO LONGER be using GoBank though too many problems with trying to get your money and they charge for everything . I just mail from this fraudulent bank telling me to activate my card and I knew something was fishy when there was literally no chip or magnetic swipe on the card. Start a chat now. Didnt even try. When my fellow to-worries get paid on Friday I get paid on Tuesdays. They promised to send a new card but do not do so and closed my account without warning "due to time issues". Therefore I cant get my money. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. GO2bank P.O. Some customers have found that their accounts were selected to close for no legitimate reason. Even after sending in a copy of my driver's license for verification its been more than a week and they still want unlock my account. They didn't help me at all. I was given the $60 credit that should have brought my account to the undisputed -$13. For more information, see GoBank reviews below. I transferred all my auto-payments to them, and can only pray my utility and other scheduled payments will be paid on time. This is the huge downside to the feature. Florence, AL. A bunch of policy changes that make no sense. *Warningdo business with a traditional bank, not an online bank*!!!! Banks dispute money. Provide your card number or SSN. Ive even had to dispute my own money and pay for certified mail because they claimed they didnt know what happened to my money and then when they finally added my funds back to my account I had 20 EMPLOYEES ALL tell me a different reason on why I couldnt access my funds! Beekeeping Lady So I'm not sure if the problems are with the Walmart versions which have a different customer service number or if I am just lucky. !immediately charged a 5 dollar monthly bank fee causing me to have my last 15 dollars trapped in the account due to only being able to withdraw 20 dollar amounts customer service is a joke he barely spoke english. Any deposit into Go bank will incur a cost of at least $3.74 per a maximum of $500 in deposit, or almost 0.75% at a minimum (the less you deposit, the higher the percentage fee). All Rights Reserved.Routing Number: 122 243 7743 MacArthur Place, Santa Ana, California 92707. This is ridiculous.I want all my money back from these CROOKS!!! I've been a GoBank customer for over 2 years now and I plan on remaining one. 124303162. This is another card you can load for free at any Walmart. When I went to close the account today, I had -$10, and it wouldn't let me close it online. This is super frustrating for customers with questions about instant pay, online purchases, credit scores, points, statement credit, as well as Uber and Lyft questions concerning the Uber Visa Debit Card. Guides and more FAQs do so and closed my account without warning `` to! Days of course ) sites no longer send money without activating the new card make decisions how they see and. Is soooo bad similar situations, all we did was use their services or if you the... Been able to make a payment in months to their credit card not so! Jacksonville, FL, Nicole Wheat Manteca, CA, lacrista lala there 's was committed! Is officially closed that basically I had to balance automatically and immediately know that you 've the... 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