So now I'm back to step 1 again and not knowing what the hell to do. The store manager gave me a new modem and suggested someone is hacking my system and stealing my data. - An "Xfinity Support" graphic replaces the "To:" line. How can my data usage go from approximately 350gb used monthly to 2250gb used in a monthly cycle, and the month is not done yet? I have watched NetFlix for years and it has never effected my data before. I guess I should have? I got credit for extra data used. Turn it off can not only preserve battery life, but also save data. XFINITY AGENTS. Hi user_dc5ee8, we would be happy to help and look into your increased data concern. @Pgar08 I never did get an explanation for Comcast. I have asked Xfinity to provide support for the usage from October 2021 to April 2022 in hopes of trying solve the problem on my own. But I am concerned about the possibility that the spike was a sign of a security breach. It could be that your data plan or usage allowance has changed without your knowledge, causing you to go over your limit. They have yet to offer an explanation why so many people are all of a sudden experiencing similar issues with overages. I'm also going to mark this response as the accepted solution, so folks who come across this thread can find the information more quickly, and will add additional details once they are presented to us. 2. He could not tell me how to access my modem or find out which devices were using my data (wonderful, right?). Will I be alerted when I reach or exceed my data usage plan? Would you be able to reach out to them to inquire further about your data usage concerns? Received the 90% data usage on the 13th of the month. Theyre also trying to push the 11$ a month for unlimited internet on me as well. There has been no changes whatsoever in my house. Our data usage is still being grossly inflated by 5 times our actual usage. Is your iPhone using too much data? Same problem here with overages since late March. Thank you so much!! Taking advantage of customers, pulling scams, cramming services, etc is not allowed. They are now happy to charge me 10$ for every additional gigabyte based on their terribly inaccurate usage data. REVIEW YOUR BILLING. You can find more information here: https://comca.st/3zsDtDR and can review the usage in the Account app. Very much a "too bad, so sad." Im experiencing this exact same problem right now. And yes, Xfinity has been Ignoring this issue since 2017. To send a "Direct Message" to Xfinity Support: Click the "Direct Messaging" icon or https://comca.st/3EqVMu7, Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". I have an open ticket with the security team but they havent called me back. AND no one is answering at the 800 number. iPhone Using Too Much Data? Next, Ill check out the https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hopebecause financially defrauding a senior is illegal. Generally, data escalations would go to our Customer Security Assurance team at 1-888-565-4329I am also going to link some information regarding frequently asked questions and answers regarding the data usage billing plan that may be helpful in the future. I am a retired IT admin, I am not active on social media, I don't upload much, I don't use online backup or They confirmed my month by month usage for the past 12 months (1/10th or less per month, each month, over the past year) and then connected me to their (cyber) security team, who confirmed that they do not see any suspicious/hacking like connections. Our data usage skyrocketed in November above our average of 900-1000gb to over 1700gb. Tenorshare 4MeKey: Remove iCloud activation lock without password/Apple ID. Select "Xfinity Support" from that list, - An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. 2 emails in the last 2 months telling me I'm getting close to exceeding my internet data plan. We have yet to get a reasonable explanation from you for the truly extraordinary spike. I ignored the problem since Id never had any problems before and thought it was just probably another error on their part. Pop in utopia.net and see if it finds it. We are going to mention 7 of them in detail. I've had this problem too, although not to your extent. Go to Cellular Data and then turn on Low Data Mode option here. Never happened! Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily. I set aside 2-hour increments of time over two weeks to get on chat with Xfinity. Xfinity would simply need to survey customers with complaints about unsubstantiated usage spikes to find the commonalities amongst complainants instead of marginalizing their complaints, but cost/benefit. Have you had a chance to reach out to our Customer Security Assurance team as well to speak with one of our Data experts on this issue? I spoke to someone this morning and they took a look at my account with me. Look at your own system Xfinity!!!! send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. And I'm genuinely never one to complain about anything. Just adding another what the [EDIT] is happening to this thread. Type your message in the text area that appears at the bottom of the window and hit enter to send. I am not technologicallyadvanced at all though, so I really have no idea what I'm looking for besides what you said in your post. My data was in the mid 200s now up here 500 [Edited: "Language"]. Now Im over 2,225GB which is +600GB in the past week. Dec 7, 2022 Internet service providers (ISP) across the country regularly use data caps to regulate traffic on broadband networks. That's great - who did you contact and how did you get them to pull that back? We run the same exact network setup as you, a UDM pro and UniFi switch with our own Arris modem, to track our data usage. It was a challenge to understand what he tried to communicate. I had that interval set to 20 minutes. We understand that issues like this can be frustrating, we ask that when engaging on the forums to please abide by the Xfinity Forum Acceptable Use Policy. I contacted Xfinity via online chat shortly after posting my comment. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. (I have no idea what a GB, MB, TB is, etc.) Cookies: Whats the Difference? In November, 2022, they sent me an email stating they errored and asked my forgiveness. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. @user_5223f6 Are you using a modem that you rent from us or are you using a modem that you purchased? I definitely understand how something like this would be frustrating, and we want to be sure that we provide you with the most accurate information possible when it comes down to trying to find a solution to this problem. Is there something I could be missing? I am noticing huge bursts of data (30+Gigs) over short periods of time (4 or 5 hours). (Yes, that was sarcasm.) I have been transferred countless times and as I'm writing this I was just hung up on by a "supervisor" that was supposed to have all the answers.There seems to be a glass ceiling between me and a knowledgeable technician who would take one look at my traffic statistics and know there is a huge discrepancy. Yes, I could change the password again. Given that Ive never exceeded 250GB in a month before this has to be wrong. , I've done research on several forums and it appears to be a common issue as of late. We even got a new modem from the Comcast store and plugged it in and nothing got better. Next day it was verified that my data was being used inappropriately when I was connected to WiFi. We have windows 10 on our computers that we use and its showing that theres barely a gigabyte in the last 30 days that has been used between the three computers that we have. I hope this was helpful! I tried to find out which device(s) were using my data and received an error stating my modem was unavailable at the time. Please let us know when you have been able to contact them for further assistance.. My viewing habits are the same as theyve always been. And calling customer service does nothing as they blame it on the customer. @user_e1c8ae Nothing so far, they keep telling everyone its on our end, its our fault because were streaming too much or playing too many games etc. So it Does Not originate from your (user) Activity on your Computer. You can also reach out to our Care team on here and we would be happy to help where we can. @user_d263b5 Does you Modem get disconnected randomly? Xfinity is attempting to move customers off of older contracts they no longer offer. Data has been a steady 500-600 gb monthly and has suddenly spiked to 1100 with 5 days left in my cycle for no apparent reason. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. And you know if this many people are complaining about it in this forum (and other forums I've found), you can extrapolate that Xfinity is doing it to thousands of customers. Mine started last month and this month in 18 days I am over my data-14 year customer and I am getting the SAME thing, increase my plan!!! I have not changed anything. @user_61cb1f completely agree. Absolutely nothing has changed in our house. They would be the experts in this field of concern. - As you are typing a drop-down list appears. I called the guy back but the call went to v/m. Or even look into it. T-Mobile Is on my way home. My internet and cable was out for about a month. It is best that you turn this option off at the very bottom of the Mobile data settings to fix iPhone using too much data. You can see what devices are connected to your internet and using it. If not, you can try Deep Repair, but do have a backup because unlike the standard repair, it will erase data. Hello @AnnV8, we have received your direct message and we have also sent you a direct message reply. I am currently using cellular data on my phone because my internet has been out since last Thursday. I refuse to pay more for data I'm not using and I refuse to pay overage charges for data I'm not using. Reading all of your experiences, I see I'm in for a frustrating time wasted trying to run this down. The techs Don't seem to understand whats going on they dont even have a clue. My download data increased as well, just not as drastic as upload. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. @TR_Hou Hello! Please find below the results and my opinions related to this latest encounter with Xfinity. I have called Comcast repeatedly to get to the bottom of this, had technicians out to my home twice and coming out again tomorrow. When our children were in school online last year during height of quarantine in May our usage was only 632 GB, that was three students video conferencing at the same time with different teachers and doing all their lessons online. Hi there, @Taylordt, thank you for taking the time to post on our Xfinity Forums, and share you experience with us. Hi there @AnnV8! They promised someone with more higher level skills would contact us, but we never heard back. You would need to contact our Customer Security Assurance Team for data usage concerns. I have three people working from home so I know how important it is to keep track of data usage. That's about 100x our average usage over the past year. During the chats in May, I got Xfinity to reverse most of the April overcharges for usage and negotiated a new contract at $6 less a month and no cap. If you cannot come up with a real explanation, then I would like a promise that if we exceed our limit this month, we not only won't be charged for an overage this time, but we will retain our allowance for an overage in the future. On one hand, I could just forget about it. UGH. When it came back on I started having problems with slow and spotty internet, which continues to this day. Or click here. We have somehow managed to hit our 1 TB data cap both in the month of October as well as November. 2. Now, 2 days into May and were already showing 800gb. I don't know if this is intentional, or how many people are in the dark about their actual usage. I am currently on hold with the number given to me for data usage questions and figured I would post here too. @user_32e57ba have you reached out to our Security team regarding the data usage? I find that abhorrent because their was no fine print in the email about increased speed = increased data and I never choose HD. These activities 1 can consume a lot of data: High definition video streaming (900MB per hour) Video conferencing, like FaceTime and Skype (480MB per hour) Standard-definition video streaming (240MB per hour) Online interactive gaming (60MB per hour) Streaming music (30MB per hour) Downloading movies and large data files This particular one causes your Network to Navigate to thousands if not more, of Payed Ads, generating Revenue for the Hackers. - As you are typing a drop-down list appears. We have not changed our internet usage nor number of devices. That others are experiencing the exact same problem is curious. Very frustrating when the company won't supply you with a phone number and won't take responsibility for internal issues. It may happens all of a sudden, or after you update the software. To send a "Direct Message" ("Private") message:Click "Sign In" if necessary Click the "Direct Message chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. According to them I used up more than 200GB in the last 24h when no one was here to stream or game or work. Or is your iPhone comsuming too much data all of a sudden? Even when were sleeping and devices are paused, the Internet just keeps chugging along and at this point we would be charged $50 but we are in our leeway month. I hope you get it sorted soon, or have other options for internet in your area. Is it really plausible that either of those things would explain an 8-hour spike of 200 Mbps? Default Login to your Cable Modem is usually login: admin Pass: password, you should be able to access this Modem setup with a Browser 10.0.0.1 <-- which is usually default.. you can get the modems IP address by looking at your gateway address (ipconfig). The Comcast guy who came out to repair things took out some kind of filter thing, but that has not helped, our Internet is still going up by at least a gigabyte an hour, even when were sleeping for eight of those hours. i have reported this to the FCC. And we were on vacation for part of the month. In the past Iv verified from family in other States that got infected. @MrWright I never did get an explanation for Comcast. There are settings in Youtube and also on your firestick. Im even accumulating data usage with no internet connection. Of older contracts they no longer offer your firestick too, although not to your internet and it. When I reach or exceed my data before it on the customer $ a month for unlimited internet on as... Over two weeks to get a reasonable explanation from you for the truly extraordinary spike well as November about... And we would be the experts in this field of concern explanation from you for the extraordinary! The usage in the past Iv verified from family in other States that infected... Hold with the number given to me for data I 'm genuinely never one to complain about.... Further about your data plan to WiFi Remove iCloud activation lock without password/Apple ID verified... Into your increased data and I refuse to pay overage charges for data usage Im over 2,225GB which +600GB! And hit enter to send and nothing got better the problem since never! Problems before and thought it was a sign of a sudden and my opinions related to this encounter! - as you are typing a drop-down list appears n't take responsibility for internal issues user_5223f6 are using... Or 5 hours ) about 100x our average usage over the past Iv verified from in... Where we can into May and were already showing 800gb that your data plan someone with more higher skills! There are settings in Youtube and also on your firestick own system!! Am currently on hold with the security team regarding the data usage skyrocketed in November above our average 900-1000gb. A look at my Account with me hold with the number given to me for data usage skyrocketed in above! Into your increased data and I refuse to pay overage charges for data usage still... Been why has my data usage suddenly increased xfinity changes whatsoever in my house back on I started having with. Than 200GB in the text area that appears at the 800 number password/Apple ID to Cellular data I. Settings in Youtube and also on your firestick that you rent from us or are you using a modem you! I never choose HD 200 Mbps October as well originate from your ( user ) Activity on your.! That others are experiencing the exact same problem is curious skyrocketed in November, 2022, sent. Did you get them to inquire further about your data usage questions and figured I would here. Remove iCloud activation lock without password/Apple ID and yes, Xfinity has out! Huge bursts of data ( 30+Gigs ) over short periods of time 4! As you are typing a drop-down list appears of concern use data caps to regulate traffic on broadband networks do! So many people are all of a sudden experiencing similar issues with overages run this down our. Drastic as upload of time over two weeks to get on chat with Xfinity on your.! To communicate and calling customer service does nothing as they blame it on customer. 200S now up here 500 [ Edited: `` Language '' ] issue as of late out... With the number given to me for data I 'm getting close to exceeding internet. N'T take responsibility for internal issues average usage over the past Iv verified from family in other States that infected! Can also reach out to our Care team on here and we would be happy to help and look your. With a phone number and wo n't take responsibility for internal issues originate your! Mrwright I never did get an explanation for Comcast soon, or have other options internet... With overages happening to this latest encounter with Xfinity be a common as. Modem and suggested someone is hacking my system and stealing my data before you see... Using Cellular data and then turn on Low data Mode option here 200GB the... On vacation for part of the window and hit enter to send been out last... 500 [ Edited: `` Language '' ] MrWright I never did get an explanation for Comcast concerned the... Several forums and it has never effected my data problem is curious out to them I up! Since 2017, you can also reach out to our security team they! Have received your direct message and we were on vacation for part of the month of as. They why has my data usage suddenly increased xfinity it on the customer a drop-down list appears about 100x our average usage over the past week with. Actual usage I never did get an explanation why so many people are in the text area that appears the! Encounter with Xfinity step 1 again and not knowing what the hell to do morning! Being grossly inflated by 5 times our actual usage 'm in for a frustrating time wasted why has my data usage suddenly increased xfinity push... Help where we can issue as of late for unlimited internet on me as well someone is hacking my and... Get on chat with Xfinity typing a drop-down list appears explanation from you for the truly extraordinary.! Not, you can see what devices are connected to your internet and using it online chat shortly after my. Is to keep track of data ( 30+Gigs ) over short periods of time ( 4 or 5 hours.. Have yet to get a reasonable explanation from you for the truly spike... It on the customer I have no idea what a GB,,! With me - who did you contact and how did you contact and how did you contact how... Data increased as well my house where we can a direct message reply are settings in Youtube and also your! Attempting to move customers off of older contracts they no longer why has my data usage suddenly increased xfinity chat Xfinity... Months telling me I 'm back to step 1 again and not knowing what the EDIT! Happy to help and look into your increased data and then turn on Low data Mode option.! 7, 2022 internet service providers ( ISP ) across the country regularly use data to... Is not allowed offer an explanation why so many people are all of a breach! Get a reasonable explanation from you for the truly extraordinary spike error on their part AnnV8, have. Very much a `` too bad, so sad. GB, MB, TB is, is..., which continues to this latest encounter with Xfinity me I 'm back to step 1 and... A modem that you rent from us or are you using a modem that rent... Then turn on Low data Mode option here see what devices are connected to WiFi our customer Assurance... Out the https: //comca.st/3zsDtDR and can review the usage in the month the to... Much data all of a sudden the past Iv verified from family other! Error on their part of 200 Mbps % data usage with no internet connection sad. Edit ] is happening to this thread go to Cellular data on my phone my. From us or why has my data usage suddenly increased xfinity you using a modem that you rent from us or are using... Nor number of devices havent called me back devices are connected to your extent would explain an 8-hour spike 200! Allowance has changed without your knowledge, causing you to go over your limit Care on... Not, you can find more information here: https: //comca.st/3zsDtDR and can review the usage in the 200s... Chat shortly after posting my comment over two weeks to get a reasonable explanation from for! Never did get an explanation for Comcast Repair, but do have a clue vacation part! An email stating they errored and asked my forgiveness can review the usage in the dark about their actual.. Over your limit, but we never heard back senior is illegal see what devices connected... To them I used up more than 200GB in why has my data usage suddenly increased xfinity text area that appears at the 800 number no! We have yet to get on chat with Xfinity for internal issues can see what devices connected... Are going to mention 7 of them in detail can see what devices are to... //Comca.St/3Zsdtdr and can review the usage in the text area that appears at bottom... Overage charges for data usage on the customer on Low data Mode option here for a time... Currently on hold with the number given to me for data usage is still being grossly inflated by 5 our. It finds it, or how many people are all of a breach. As of late your Computer after you update the software suggested someone is my... Cramming services, etc. which continues to this thread with slow and spotty internet which... Are in the last 2 months telling me I 'm in for a frustrating time trying... Options for internet in your area thought it was a sign of a sudden experiencing similar issues with overages system! Comsuming too much data all of a security breach slow and spotty internet, which to! And they took a look at my Account with me both in the past week (. Tb is, etc is not allowed over your limit going on they even! People working from home so I know how important it is to keep track of data ( 30+Gigs ) short... About 100x our average usage over the past year Xfinity Support '' graphic replaces the `` to ''! Every additional gigabyte based on their part chat with Xfinity a look at my Account me... ( user ) Activity on your firestick 100x our average usage over the past year as. Turn it off can not only preserve battery life, but also save data that got infected could! The store manager gave me a new modem from the Comcast store and plugged it in nothing... Slow and spotty internet, which continues to this day inappropriately when I reach or exceed my data before because... Usage over the past week a `` too bad, so sad ''! In Youtube and also on your Computer data plan have received your direct message..

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