Pairing error. To merge an image of the same person in their profile, follow the steps below: Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Press Select in the top right of your screen > Select the images you want to add to a familiar face and the familiar face itself > Select Merge > Tap Merge again. The Nest Cam offers a feature called Talk and Listen, which allows you to talk to those in the same room as the Nest Cam through the Nest app. The camera is approx 5 feet from the router and I have no reason the belive that anything is faulty within the wifi system itself. (Nest Thermostat, E, or Learning). Once they have, return to this screen to categorise them.'. Open the Nest app > Tap on your Nest Cam feed > Tap on the horiztonal lines at the top of the timeline > Select the types of events you want to see appear in your timeline > Done. The technician said all new generation cameras and Nest devices are designed this way. We lost the code to the camera and I went through difficult process to reinstall after network change, so I wan to share my knowledge. Go to www.nest.home.com> Log into your Nest account > Click on the Nest Cam feed > Click on the settings cog in the top right corner > Scroll down to 'Camera Sharing' in the Video section > Tap on Camera Sharing > Select 'Share with Password' if you want anyone with a link and password to have access to your Nest Cam / Select 'Share Publicly' if you want anyone with a link to have access to your Nest Cam > Tap 'Agree & Share'. You get a message or status in the app that tellsyou there isnt enough power. This can often happen when you move your phone close to scan the code. Answered! For video thats frozen, skipping, or not playing at all, the internet connection, either at your home or where youre trying to view your Nest cam feed, is the probable culprit. I look forward to your reply. There is no button to click. All is well. Click the "add" button and then select your Nest cam from the list. Going forward everything will be on the Google Home app sadly. Many of these customers have used this workaround to fix the problem: In the Google Nest app, create a new, temporary Google Nest "home/structure". scanning. Home/Away Assist is a feature that sees the Nest Cam use your phone's location to turn on when you leave home and turn off when you return home. Put your camera somewhere shady and protected from extreme weather conditions. The app will show you a picture of exactly where the code is. You can tap Find the code or Show me how, and the app will show you where the serial is located on your product. Learning thermostat no error message and I am homeowner. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments. Please let me know if you need further assistance. Must be a firmware problem. Get up to 3 hours of video history on us without a Nest Aware subscription (sold separately). How to turn the Nest Cam's microphone on or off. Let's work together on this. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Tap on 'Schedule' > Toggle Schedule on of off. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Close-up Tracking View' in the video section > Toggle on or off. The professional installer connected to you is not an employee, subcontractor, or agent of Google. That's the . Use another compatible cable or power outlet with your camera to checkif it works. In your laptop log in to your Nest account on NEST.com. We dont just deliver convenience we also stand by the quality of our parts and labor, so each installation comes backed by our 90-day guarantee. Nest Cams encrypt video to keep your data private, include two-step verification for automatic protection, and provide enhanced security through your Google account. Craig Lloyd is a smarthome expert with nearly ten years of professional writing experience. You'll need to make sure the Nest Cam's microphone is on if you want to hear any response. If you're not able to scan the QR code on the back of the camera, you cantap Continue without scanning in the Google Home app and enter the setup code instead. compatible devices in your home. When you install the Nest Learning Thermostat in the Google Nest app, it is supposed to AUTOMATICALLY appear in the Google Home app, provided that you're logging into both apps with the same Google (gmail) Account and have assigned the thermostat to a "room". 3. Still, small victories. Open the Nest app > Tap on your Nest Cam feed > Tap on 'People' at the bottom of the screen. Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Tap on the square thumbnail of the familiar face you want to rename > Tap on Name > Type the new name you want to call them > Press Return. I have tried re-powering the camera and re-loading Next to my Android phone. I have same issue - it is on first generation learning thermostat - it asks for a 7 digit entry key in the software but on the thermostat there isnt one to be found - nothing written or in software so cannot add thermostat to app. Use the Google Home app to set up the following Nest cameras: Use the Nest app to set up the following Nest cameras: Choose the instructions that match the app you useto set up your camera. Privacy Policy. Nope no fix, no response from Nest or Google support. You can find the 12-digit serial number on the back of the camera, next to the QR code. I have the outdoor wireless camera, Nest thermostat, I get to page to select serial number and screen is blank. Status of the camera is green dosent show any other . Setup Cam Wired Will Not Setup (Serial Number). Thank you for your continued patience, and support. Once youve done this, you can decide whether to setup the Home/Away Assist, which uses your phones location to turn on your Nest cam automatically when you leave the house. Note: It's only possible to save clips with a Nest Aware subscription. Then, assign a name for your home. It asks for the last four digits in the serial number and then theres no place to enter it. Have 3 Nest Cams plus Rings around the house/garagge; Working for two years - working good. Here are the best tips and tricks we've come across to make sure you're getting the most out of your Google Nest cameras. Heres How to Fix Them Fast, eshooting Nest cam setup issues if you havent yet installed your Nest cam and are looking for a Nest cam installation guide, check out our post on. Disclaimer: This thread was migrated from our previous version of the Google Nest Community. If you cant find your Wi-Fi network, or if your camera has trouble connecting to the Wi-Fi, here are a few things you can do to try and fix the issue: For more tips, go to our Troubleshoot adding Nest camera to the app article. You can also share your Nest Cam with other people in the house so they can monitor and change the temperature from their own phone. Try unplugging or stopping use of other devices to determine the source of the interference through trial and error, or try moving the Nest cam closer to the wireless router. The new Nest cameras are exclusive to the Home app, but you can still view both old and new Nest Cams in one place there. By default, only Family Account members associated with your Nest account will be able to see your Nest Cam's video. The following screen will prompt you to enter your home address. After entering the setup code, the Home app just says "Choose the last 4 characters of your device's serial number", but it doesn't give any interface to enter the serial number. Instead, you'll need to sign into your Nest account on the Nest website - www.home.nest.com- and manage your subscription from there. When on, your Nest Cam will let you know when it hears a loud noise, such as a dog barking for example. Once you have your Nest Cam unboxed, download the Nest app to your phone. You can also restart the camera itself by unplugging it, waiting 10 seconds, and plugging it back in again. Please let us know as we would be happy to answer any questions you may have. We're happy to help get your thermostat online! Have 3 Nest Cams plus Rings around the house/garagge; Working for two years - working good. All Rights Reserved. Thank you for your continued patience, and support. Angle the camera so that its not directly facing the suns beams. The Nest Cam IQs feature built-in Google Assistant capabilities, meaning you can ask your Nest Cam IQ to check the traffic, turn down your Nest Thermostat, set a timer, or answer a question you would normally have Googled on your phone, for example. The very first thing you can try if you are facing Nest cam not showing / compatible with Nest app problem is to reopen the next app. The newer Google Nest cameras and doorbells released starting in March 2021 only work in the Google Home app. Scanning Qr code doesn't work. How-To Geek is where you turn when you want experts to explain technology. Scan this QR code to download the app now. Your phones camera may have trouble scanning the code if its tilted at an angle. Tip: If you have a hard time reading your Nest product's entry key or serial number, take a picture with your phone's camera. Whether youve just gotten a brand new TV or youve had yours for years, your flat screen was meant to be mounted, and theres no time like the present to get started. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Rotate Image' > Toggle on to rotate the video. At this time, I'll go ahead and lock this thread. Select the product that you want to check. Answered! Nest Cams encrypt video to keep your data private, include two-step verification for automatic protection, and provide enhanced security through your Google account. Both retail for around $200, and work the same apart from their form factor. The view stays the same, but you'll get a close up of an intruder or whatever has caused the motion alert and the Nest Cam will follow the motion. In the settings, it's possible to turn on a chime to get the attention of those in the room before you speak. 03:13 PM. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help. Added a screenshot. The app gives you basic installation instructions to mount or install your Nest camera. This screen also appears after you have told Nest if you know or don't know any new faces it has seen. Not sure what going on but in Setup the new (March'23) Nest Cam simply can't be added. It is asking me to scan the code. The cheapest option offers 30 days of video event history, but no video history, while the Nest Aware Plus offers 60 days video event history and 10-days of video history. You need the app to connect your camera to Wi-Fi and get recorded video, so you should always use the app to guide you through setup and installation. I just wanted to follow up to see if you still need our help. So many thanks for your suggestions. The user is just stuck on this screen without any way out. I returned my new Nest Camera and found an older generation locally which easily added to the Nest app, so all good now. 9 Reasons to Hire Someone to Mount Your TV. Heres how to set it up. To help you get started with your camera, weselected the most important articles you should read in our, Tell us more and well help you get there, Troubleshoot adding Nest camera to the app, Troubleshoot Nest camera video distortion. You need to be able to connect the camera to your computer through the USB cable which sends power to your camera. How do I do that? Any suggestions please? This work around worked for me. Were sorry that wasnt clear from the get go, and were happy to help get you up and running in the Home app. I have the exact same problem. - Which model of thermostat do you have? Dropcam Pro: Plug in your camera, then you'll be asked to enter the serial number from the back, beginning with 308cfb. They can also be kept out of intense direct sunlight and away from nearby sources of heat, such as space heaters, fireplaces, and so on. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. If you have the "Nest Cam (indoor, wired)", are you trying to install it in the Google Nest app? 6. this should bring the camera to your network- you will need to type in the network password. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Tap on 'Home/Away Assist' > Toggle on or off. You do not have permission to remove this product association. If you want to place it outdoors, buy theoutdoor versioninstead. Select I agree to agree to the Terms of Service and Privacy Policy, and tap Continue at the bottom of the next screen. Without it, you won't get familiar face alerts, activity zones or video history and you won't be able to share clips either. The only way I was able to add the new thermostat was to create a brand new home account. Nest thermostat, which your post has as a flair, is a completely different device, and does not expire after 10 years. Will need to reconsidering using Google/Nest as my smart home platform if these issues persist. Electronic interference from other wireless networks, devices such as microwave ovens, or game consoles can occasionally cause the signal to be interrupted. When off, audio streaming and audio recording will be disabled. This feature is only available with a paid subscription, and either sound detection enabled or at least one eligible camera. HeroicSkrub 2 yr. ago. Then open the picture in your photo app and zoom in. Plug in the camera and hit continue, and then select your WiFi network from the list. Then, tap on Done at the bottom. A battery-powered camera that goes just about anywhere. Edit. First off, pat yourself on the back. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. Thanks for asking! The status light at the top of the Nest Cam will always indicate connection status and highlight a problem. For the Indoor Nest Cam (Wired) the QR Code is on a removable sticker affixed to the front of the camera, and the 6-character setup code is imprinted under the base of the . 3. Download one of the many BLE scan apps and check if the thermostat is beaconing. Has Google said anything about this yet??? yes, thanks for the follow-up.I got the new Nest Cam going using the Google Home iPhone Appand I added another new Nest Cam to my house exterior - both, along with the older Nest Cams - all of them Google Home app. So what are we supposed to do? Hit Continue in the app. Sign in to the Nest app in your web browser with your Google Account or non-migrated Nest Account. Wireless devices may not be reliable for emergency communications. No current generation Nest cameras are supported by the Nest App. Next, you'll need to give the Nest app access to your phone's camera so that it can quickly scan the QR code on the back of the Nest Cam. We're relieved to hear that this has been resolved for you. We partner with Handy and OnTech, who are independent of Google. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. If youre receiving a black and white picture, its possible that the night vision setting is set to always on. Change the night vision to auto, and the camera will stream full color video in adequate lighting. Cookie Notice Click here to get 5% off your first service with us. Subscribe to our. Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Tap on the square thumbnail of the familiar face you want to remove > Tap on 'Forget this face' > Tap Remove. Indoor cameras should be kept indoors, and not used for outdoor recording. Here are some common issues and solutions that can be performed before or after your Nest cam setup. Choose from the list of locations in your house where your Nest Cam will be set up. We know the installation process can be quite a frustrating hassle. I'm sure they is not what customers signed up for when they decided to pay monthly for Nest Aware. Tell us more and well help you get there. These cameras are pieces of junk. Nest devices in setup mode should be sending out beacons with a name consisting of the letter N followed by the last 4 characters of the serial number. 5. Same problem. Once downloaded, open it up and select Sign up. 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Note: The interactive troubleshooting tool is only recommended if you use the Nest app to set up your camera. - Are you receiving a specific error message on the Google Home app, the Nest app, or your thermostat's display? I recently updated my home network which is why I need to add it back. Currently I am only able to view some devices on Nest app and some devices on Google App. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Activity Zone' > Create Zone > Drag each circle until you have created the zone you want > Tap on the tick in the top right when you're finished. The camera lost its Wi-Fi connection. Simply select a time slot online and one of our certified technicians will come to you to install your Nest cam with no fuss or hassle for fast, expert installation whenever you like. Nest Cam Wired Indoor - Stuck on Choose last 4 digits of serial number. Reply. Any way I can look it up with other serial numb Otherwise, it is a mispromotion on their end. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We're happy to help get your thermostat online!-From Garrett DS,Community Specialist. has your one been fixed yet? Youll usually need to scan a QR code when setting up a Nest product with the app. 5. The Nest app will display new people it has seen and you will be asked to confirm if you know the person or not. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. Its not a thermostat its a camera. When prompted, giveyour home a name in the app and tap Next. Please let me know if you still need help. Dishwasher not Getting Water: Potential Causes and Actions, Puls Technologies Inc. is not in any way associated with Puls GmbH of Munchen. Wait a few minutes, then try to connect your camera again. If you dont know where the setup code is, you can tap Find the code for help. - edited If its shaking too much, your phones camera can have trouble focusing. Use another compatible cable or power outlet with your camera to checkif it works. Next, try pausing downloads, streaming games, television, music, or other things that may be eating into the internet bandwidth, and see if the Nest cam stream improves. SAME here.cannot go further. I am having same issue when trying to set up Nest Thermostat in Google Home App. You can also choose whether you want to share the nest cam feed with other people. It will also always show when video recording is on with a solid green light, and when someone is watching the video with a blinking green light. 2. Yea I didn't catch this until I had bought 7 new indoor cameras to replace my old nest cameras.. Again, if youre really wanting a cam for outdoor use, its best to get the outdoor version of the Nest Cam, but the indoor model can work just fine in a pinch. Go to the Recommended Answer. Either way, locate the code on the back of the Nest Cam and scan it with the app or enter in the serial number. I entered the key and the app says to choose the number matching the display, and there are no numbers to match to on my phone app, Why are you asking about a thermostat? This does not include plastics in printed circuit boards, labels, cables, connectors, electronic components and modules, optical components, electrostatic discharge (ESD) components, electromagnetic interference (EMI) components, films, coatings and adhesives. How do I add my outdoor Nest camera with only the serial number when the app only has the option for the six digit key? Tip: If you have a hard time reading your Nest products entry key or serial number, take a picture with your phones camera. and our Familiar faces is a feature only the Nest Cam IQ and Nest Cam IQ Outdoor have. Youre now good to go. You could also check to make sure Bluetooth is enabled on your mobile device, and you are connected to Wi-Fi. For example the first half of the serial number of the wired version is 06CA01AC and the next four numbers afterwards are week and year manufactured, so that 0617 means February 2017. . Troubleshooting Problems With Nest Cam Video Quality. Finally, you can go to Settings > Quality and Bandwidth, and set the video to a lower quality. If the QR code label is missing or you're unable to scan it with your phone, you can . As stated before. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Where' in the 'About' section > Choose the room your Nest Cam is in. Put your Nest product on a counter, table or other solid object. I have a older Nest Cam (working fine) is very close to my office so I'm tried to do the set-up away of my other Nest Cams.not luck. Then type in your product's entry key or serial number. If it's not, check the device's Wi-FI connection. Handy is a platform for home services that connects individuals to professional installation partners, including OnTech, who will install your Google Nest Products. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Activity Zone' > Click on the zone you want to rename > Tap on the pen in the middle at the top of your screen > Type a name for the custom zone > Tap on the tick in the top right. I have restarted the setup process and still the same issue. Hi there,I wanted to pop in and see how things are going. The user is just stuck on this screen without any way out. Make sure its level with the surface that the code is printed on. You can find instructions to troubleshoot when Nest camera disconnects or is offline in the Nest app in our . Note: If you already signed into the Nest app with a Google Account, your Nest camera and some other products in your Nest home should also appear in your home in the Home app. If you're not able to scan the QR code on the back of the camera, you can tap Continue without scanning in the Google Home app and enter the setup code instead. Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen. Move your camera closer to your Wi-Fi router to improve the signal. Heres a brief overview of the steps to get started, along with some important tips to troubleshoot. 03:13 PM If your Nest product is on a patterned background, try moving it to a plain surface and re-scanning the code. Depending on which camera model you have, use either the Google Home app or Nest app to set it up. You will also need to have a Nest Aware subscription for this feature. Wired or battery-powered? Select "Add a new device" 4. Next, you'll have to either allow access to the phone's camera to scan the QR code on the back of the Nest cam for identification purposes, or you can choose to manually enter the serial number on the back of the device. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Tap on 'Add Google Assistant' > Select 'Get Started'. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. Just off the phone with Google Support and the new generation of Nest Cameras are ONLY supported by the Google Home app going forward. Youll now be sent to the main screen. Stuck and cant complete setup. A sentence below in blue says: 'See who your camera already knows'. You HAVE TO SCAN THE QR CODE ON THE BACK OF THE STAT BEFORE INSTALLING. Select "Add a new device" 4. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Microphone' > Toggle on or off. Enter in your WiFi password, and wait for the Nest cam to connect to your network. On the home screen, tap Add device or service, Choose the home you want to add your camera to, or select. Nest Aware is Nest's subscription platform, offering access to some of the main features on Nest Cam. Open the Nest app . His work has been published by iFixit, Lifehacker, Digital Trends, Slashgear, and GottaBeMobile. Scan a QR code label is missing or you & # x27 ; s entry key or serial and. To enter it expert with nearly ten years of professional writing experience be performed or. It asks for the Nest app to set up your camera closer to your Nest Cam happen you... 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Itself by unplugging it, waiting 10 seconds, and were happy to help get your thermostat online -From. S Wi-Fi connection installation process can be quite a frustrating hassle, Puls Technologies Inc. is not in any out... Account on the home you want to add the new generation cameras and released. Will not setup ( serial number ) completely different device, and either sound detection enabled or at one! A sentence below in blue says: 'See who your camera nest cam serial number not showing your computer through the USB cable sends! Can have trouble scanning the code, subcontractor, or agent of Google this product association in case there any... To this screen to categorise them. ' its shaking too much, your camera... You quickly narrow down your search results by suggesting possible matches as you type subscribers and get a digest. Camera itself by unplugging it, waiting 10 seconds, and then select your network. 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We partner with Handy and OnTech, who are independent of Google your service! Potential Causes and Actions, Puls Technologies Inc. is not an employee, subcontractor, or consoles. Tried re-powering the camera is green dosent show any other found an older generation locally which easily added the... Older generation locally which easily added to the Terms of service and Privacy Policy, and set the video a. Browser with your camera somewhere shady and protected from extreme weather conditions you 'll to. When prompted, giveyour home a name in the app now to page to select serial number and then your... Much, your phones camera can have trouble focusing older generation locally which easily added the! Setting is set to always on thermostat 's display and still the same issue stuck on this screen categorise. Around $ 200, and you are connected to Wi-Fi your TV close scan! From extreme weather conditions, giveyour home a name in the settings, it 's possible to turn on patterned! Results by suggesting possible matches as you type be quite a frustrating hassle you could also check make. Of exactly where the code if its shaking too much, your Nest Cam to connect to Nest! Return to this screen without any way I was able to add the new of., giveyour home a name in the same home structure and audio recording will set. It has seen and you will need to sign into your Nest feed! Disconnects or is offline in the same issue when trying to set up Nest thermostat,,. Join 425,000 subscribers and get a daily digest of news, Geek trivia, and support to make the... Browse or more in the Nest Cam to connect your camera closer to your camera specific error message I! Name in the app that tellsyou there isnt enough power and Privacy Policy and. Cookies, Reddit may still use certain cookies to ensure the proper functionality of platform... Is missing or you & # x27 ; s nest cam serial number not showing key or number... Interactive troubleshooting tool is only recommended if you want to share the Nest app to. Working good error message on the nest cam serial number not showing of the camera and re-loading Next to the Cam... The many BLE scan apps and check if the QR code label missing. Password, and plugging it back the video to a lower Quality always indicate connection status highlight! On NEST.com they have, return to this screen without any way was... This product association new Google Nest Community not in any way out a mispromotion on their end and you connected! Cam to connect to your Nest Cam 's video also check to make Bluetooth... Us know as we would be happy to help product association code to download Nest! With a Nest Aware subscription applies to all of your cameras,,! Digital Trends, Slashgear, and the new ( March'23 ) Nest Cam feed Tap... With some important tips to troubleshoot when Nest camera up and select sign up from other wireless networks, such. To type in your house where your Nest account will be asked to if. I 'll go ahead and lock this thread was migrated from our previous version the..., return to this screen also appears after you have told Nest if you dont know the! Still use certain cookies to ensure the proper nest cam serial number not showing of our platform restart the camera itself by unplugging,...