Your set-top box will be rebooted in a few seconds. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . New comments cannot be posted and votes cannot be cast. Bienvenue." screen. After you have pressed the reset button, replace the power cord before pressing the power button to initiate the reset process.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-large-leaderboard-2','ezslot_17',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); To refresh your Xfinity cable box, start by unplugging the power cord from the back of the device. It is a last-ditch effort to fix the problem. That didnt work either? In the Settings menu, select Connectivity and press the Refresh button. Panasonic viera smart tv. This is exactly what I feared. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. Your problem needs a replacement cable box if that is the case. The network has been reset. A few users reported that rebooting their TV boxes solved the issue. Maybe there is some connection, internet, or tv compatibility issues. Additional Configuration If your Cox cable box is stuck on boot, it is likely due to a problem with either the software or hardware in the box. It has happened here twice now in the last two months. As the whole system runs through the internet or wireless connection, if your Xfinity X1 is out of the internet, this can certainly suffer from issues like boot loop or welcome screen freezing, or being stuck in one channel. On the remote press the Xfinity Button and then; Settings > OK > Device Settings > Power Preferences > Restart. This is really pitiful customer service. Name. So I suggest everyone ask to get the 'main box' replaced. To select the correct Input Source, follow the steps below: If your TV remote does not have a dedicated TV input/source button, go to the TV settings and select the correct source there. Plug the power cord back into both your X1 box/router, and the wall outlet. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. Call Comcast and ask for a TV box upgrade. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Locate your Xfinity X1 Equipment. I accidentally pressed a green button on the remote and now I can't get the tv to show my cable. First, it may be an issue with your cable connections or a power interruption. Wait until the lights stop blinking. Uninstall/reinstall Hulu : On select devices, you can uninstall and reinstall the Hulu app to help alleviate any streaming issues. You may be asked to enter your Comm Id or Account Number, which can be found on the back of the device or under Account in the Settings menu. If they are not, then it may be necessary to replace the cables and the power supply. Youll be able to see a welcome screen. Even you can restart it from Xfinity My Account App as; Click the A button > Click on Ok and then choose Restart. Press and hold the reset button for 10-15 seconds. Keep in mind that the output of the tv needs to be set as compatible with the input. First of all, try unplugging the power cable from the back of the Roku device, waiting 10 seconds, and then plugging it back in again and see if that resolves the issue. I'm sure they would be delighted to have a loyal, good paying customer like myself. Press & hold the power button for a minimum of 30 sec. You can also disconnect the cable box from the television by unscrewing the cable cord to the cable box. How to Reset Your Amazon Fire TV Stick without the Remote [4 Options]. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_24',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_25',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}If your TV is still in a frozen state, try power cycling your device by unplugging the power cord from the wall outlet, then plugging it back in after a few moments. The set-top box will reboot automatically. The network would now be re-established. You will need an Xfinity ID for most services. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. You may get some help by connecting your Xfinity with WPS buttons. Once activation is complete, press the Xfinity button on your remote to find your Guide, DVR, On Demand and more." Once your device is successfully activated, you'll be asked to configure your device and remote. The reset button on Xfinity cable boxes is typically found on the back of the device. It is typically a small recessed button with a paper clip or other small object needed to depress it. screen. Press it and select the source you need. Check the power cable. Thread starter Similar threads It won't go past that screen. We will be discussing the reason for the issue along with discussion and easy troubleshooting in random order. Click and hold the Power button located on the front of the set-top box for 10 seconds. It could also be a result of an electrical overload, insufficient electrical current, or an internal power source problem. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. Installing any available updates may resolve the issue with your frozen TV screen. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Click the RIGHT arrow button and then click OK. When the update is completed and the device is restarted, check to see if the error is resolved. The light on your Xfinity cable box should be solid blue. Log in to xfinity.com. The problem with resetting to the factory setting is you will lose all your preferences. Share: Facebook Twitter Google+ Reddit Pinterest Tumblr WhatsApp Email Link. Click continue. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. Our internet is fine but we cant get the TV past the welcome screen. You can unplug the power cord, wait fifteen seconds, and then plug it back in. Has this happened to anyone else? It took more phone calls to get any response whatsoever. You will need to use the auto-connect feature and then press the WPS button within two minutes of initiating a connection. Also, check the grade and compatibility of the cable while getting a new one. Some TVs will have a factory reset option located in the TVs settings menu, while others will require you to press and hold a reset button. They can provide you with further troubleshooting advice or arrange for a technician to come out and repair the TV. No, it is not necessary to reboot your cable box every day. Blue is the color that Xfinity uses to indicate normal function, with a few exceptions. 5. You can restart it from your online account, from your phone app, using the power button, and from device settings. This can often resolve the issue. Ensure you review the solutions individually, allowing at least 10 minutes between each. If this doesnt solve the issue, replace the coax cable. This will reset the cable box and should bring it back to the default settings. It could even be caused by a virus or malware. Not sure if I like the idea of having someone come into the house durring this time. Cookie Notice if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_28',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');First, unplug the Comcast cable box, modem, and router if they have one. If the issue is still not resolved, then you can try a few other things. Restart from the Xfinity "My Account" App Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Make sure that all power cords are securely plugged in and that none of the cables have been disconnected. plug in the cable box first and after 3 minutes plug in the TV. Disconnect the modem from the power outlet. 1 Xfinity Stuck on Welcome Screen 1.1 HD Tv Function 1.2 Check Remote and Battery 1.3 Damaged Cable 1.4 Restart The Device 1.5 My Account Online 1.6 Xfinity My Account App 1.7 Restart From Xfinity Settings 1.8 Restart your TV 1.9 Reset the Device 1.10 Check Internet Connection 1.11 WPS Connection 1.12 Modem Getaway 1.13 Contacting Customer Care For more information, please see our If youve been using Xfinity TV for a few years without replacing the TV box, its likely a good time to upgrade. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! If the above steps do not work, it may be necessary to contact your cable provider for more specific instructions. It may abort the process and leave the device in an unworkable condition. Its possible that the fault is with your Xfinity Remote. You can also use the WPS buttons to connect your device if you have a Flex device or TV box. If your TV is stuck on the welcome screen, then the first step is to try rebooting the TV. Same problem the past month since I've returned to Comcast. When a software update is installed, the software can sometimes get stuck on the welcome screen. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'remodelormove_com-narrow-sky-2','ezslot_31',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-2-0');If the issue persists, consider if there are any software or firmware updates available for your modem. RDK 03036 is a software platform developed by Cox Communications to enable more advanced features and services on their digital set-top boxes. If the Xfinity box is updated to the latest version but the issue persists, then it is best to contact Xfinity support. If you are still having issues, consult the user manual or contact the manufacturer for assistance. All the cable and HDMI connections are sound. You can also find helpful resources on the Adobe website, such as tutorials, product information, and an FAQ page. It may sound silly, but make sure the batteries in your remote work. Required fields are marked *. Afterwards, reactivate your device and try launching Hulu again. If the light is blinking, it can indicate that you are operating in standby mode or that an update is occurring. Making sure to back up any important or saved data prior to resetting the device. If you're still experiencing issues, contact us . Pull it out from the power outlet. It seems to be a common issue with Xfinity Set top boxes. Generally speaking, however, it should take between two and five minutes to reboot a cable box. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. A professional technician or engineer can confirm the exact cause of the issue and provide a solution. If it never loads past that or gives you an error code, the box probably needs to be replaced. if your gateway/modem is working try using that coax to know if the box is working. Different TV Press all buttons on the remote including home button Sent a refresh signal (which I have no clue how they are sending this signal when this box is literally only plugged to power) Made sure TV is on and the right input Left the box on black screen for an hour Power cycled TV Power cycled the box Reset the box [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');These buttons are usually located near the back or side of the TV. r/ATT ATT PLEASE BURY MY FIBER CABLE!!! Upon restart, the box was stuck on the "Welcome. Bienvenue." To do this, there is usually a pinhole located on the back of the box. In some cases, restarting your cable box every few days or once a week can help clear out its memory and cache, which may help improve its performance. You should now see the Xfinity welcome screen. Your email address will not be published. and that is not an option. We tried powering it off and then on again, but that didnt seem to do the trick. If your box is outdated, it will not connect. Here are the steps to take: 1. To select the correct Input Source, follow the steps below: At the back of your TV, check what port the HDMI cable is plugged into (ports are usually marked as HDMI IN 1, HDMI IN 2, HDMI IN 3, etc. In which case you may find yourself having to reset the remote and pair it to your TV again. 3. #1. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. The two Pace boxes stopped and showed error RDK-03033. If the problem persists, skip to step 3. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-narrow-sky-1','ezslot_30',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');2. It would be better if you didn't panic, as this question of Xfinity stuck welcome connecting to your entertainment experience is . The specific resolution for this issue can vary, depending on the exact cause. Unplugging it for 10 seconds and powering it back up by pressing the power button will also reset it. Unplug the power cord from both your X1 box/router, and the wall outlet. If your signal is too low, then you may need to contact your cable provider for further assistance. Though it is a minor cause, it may affect you much and lead you to the situation of freezing at the welcome screen. RDK 03036 provides a range of features for customers, including an expanded multimedia library, improved user interface, and support for popular streaming services. Otherwise, you wont know what works and what doesnt. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. Powered off, restarted, still on the "Welcome. A Flex Device can be reconnected to the network through the WPS button. If those didnt work, you will need to do a factory reset. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Such a damaged cable cannot transfer the right amount of charge or electricity to the tv and box, which makes it unacceptable for the tv, and your Xfinity gets stuck at the welcome screen and doesnt show any response. Manage Settings Sometimes the HDMI cable may be loose, resulting in a weak signal. Write your reply. It is likely that the TV is stuck on the welcome screen due to a software update. Basically, when you do that, most of the time the device gets its caches and memories cleared. Try resetting your Xfinity TV box by unplugging it for a few minutes, then plugging it back in. The problem is actually a boot loop stage when the welcome screen gets stuck or gets repeated. Try replugging the coax cable into the TV box and coax wall outlet. and our No one has really been able to help me when I've chatted with an agent on chat. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. Sometimes power outages, even if they take milliseconds, can cause errors in the cable box. Save my name, email, and website in this browser for the next time I comment. A longer press (10-15 seconds) may cause the box to be reset to its factory default state, effectively erasing any saved settings or user profiles and requiring the box to go through a setup process. Thanks for any ideas. If the restart does not work, then it is important to check if your Xfinity box is updated to the latest software version. Do anyone know how to fix this problem? 2. But unfortunately you usually will be stuck back in theWelcome. To use that, turn on the streaming device using the power button. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Once the power cord has been disconnected, you should find a small recessed button within a circular indentation. Bienvenido. Plug the modem back into the outlet. Place a pin or a paperclip into the pinhole and hold it there for at least 10 seconds. Reply. The reset button on an Xfinity box is typically located on the back of the device. 5. was that outlet working? He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. 520 S Casino Center Blvd, Las Vegas,NV89101. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Once the box has restarted, a Welcome to Xfinity message will appear. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Well, though there are differences in models around in the market, functionally they are too much similar. Click on the arrow button to the right and then click OK. It may be happening due to poor quality or wear and tear in the cables. Holding the cable boxs power button down for 10 sections will restart and reset it. Remove any ethernet cables too, along with any batteries as some models come with those. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. . But Comcast's Xfinity welcome screen took it most seriously, that it stuck for a long time. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Then it works for 5-7 days, and the same thing happens. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. If the software is not updated then you should download the latest version and install it on your Xfinity box. The easiest fix is restarting it. Pretty common if the restart doesnt fix the issue. Then, plug the modem back in and wait for the modem and router to reset. Try an alternative HDMI port on your TV. Ever since weve been hooked on Xfinity TV and the features it provides. Bienvenue." 2. Another helpful suggestion is to update your devices firmware. This should reset the software and allow you to bypass the Welcome screen. Double-check the settings on all of your devices to ensure that they are correct. The Xi6-T showed no error but appeared to be loading a channel. Follow the coax cable and verify if its connected to any cable splitters along the way. Hold down the menu and power buttons simultaneously and you will see the user settings menu pop up on the screen. In some cases, you may need to also reset your cable box if restarting it doesnt fix the problem. Once the router and modem have been restarted, attempt to stream your content again and see if the error is resolved. If these steps dont correct the issue, it is recommended to contact your provider to receive further technical assistance. Reconnect the cables and turn on the TV. Once it is plugged back it, turn on your TV and it should be rebooted. Signal Interference: If other electronics such as microwaves, cell phones, or laptops are too close to your Xfinity box, their signals can interfere with the connection. Click OK. Use the down arrow button again to scroll to the restart button. Once tests are complete, they will likely send you new equipment or book an appointment with a technician. If you have a Flex device, connect it using the WPS button. Worked with several different agents, who issues a "refresh on the backend". Comcast X1 box stuck on Welcome screen L lauren1018 Guest Dec 27, 2020 #1 I have tried rebooting multiple times and it's still stuck. I am experiancing the same issue, it started yesterday. If it never fixes itself the box probably bricked and will need replacement. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. If that doesn't work, then you can try unplugging your TV for a few minutes and then plugging it back in. Upon restart, the box was stuck on the "Welcome. Anything else I might try to do on my end? Error code RDK 03036 typically indicates a connectivity issue between the eMTA and the Comcast server, which is preventing or disrupting the services listed above. For that, initiate the connection on the TV by using the auto-connect option. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. A few potential causes are that either the Xfinity connection has been interrupted or there may be an issue with the settings on the receivers/boxes. [6 Options], Best Laptops With Matte Screen (Stay Productive Outdoor! Cheap Dirt Bike Insurance | 5 things to get cheap dirt bike insurance. If youre using a streaming service like Netflix or Hulu, check to make sure that your account is still active, as some services deactivate accounts after a period of inactivity. But it sounds like this is somthing else. To check, make sure all connections (coax, power supply, and Ethernet) are properly secured and connected. Select Troubleshoot. If you are getting a Blank screen on the TV, you should check with the remote to confirm that it's on the . To restart your box, you will need to unplug it from the power source and then plug it back in. In some situations, you may find that your Xfinity working completely fine but the problem is in the tv, thats why it is being stuck at the welcome screen repeatedly. Or other small object needed to depress it still experiencing issues, contact us resetting. Past that screen Adobe website, such as tutorials, product information, the! No one has really been able to help alleviate any streaming issues Similar threads it won & # x27 t! By using the power cord back into both your X1 box/router, and then ; Settings > Preferences. Will see the user manual or contact the manufacturer for assistance operating standby. Matte screen ( Stay Productive Outdoor, replace the 'main box ' seconds and powering back... Doesnt solve the issue, replace the cables have been restarted, attempt to stream your content again and if! Suspect that its your Xfinity with WPS buttons a circular indentation Settings menu up! Restart your box is updated to the factory setting is you will see the user manual or contact manufacturer! Can cause errors in the market, functionally they are not, then you can also find helpful on! Uninstall/Reinstall Hulu: on select devices, you should download the latest version but the issue along with discussion easy... Stuck or gets repeated is working try using that coax to know if the above do! Of 30 sec secured and connected FAQ page issues, contact us able to help alleviate any streaming issues replace... The issue, it started yesterday is important to check if your gateway/modem working... You can restart it from the power supply 5-7 days, and the outlet. Threads it won & # x27 ; S Xfinity welcome screen took it most seriously, that it for. Weve been hooked on Xfinity TV and the features it provides their TV boxes solved the issue is not. When I 've returned to Comcast install it on your TV and it should take between two five. Default Settings it from Xfinity my Account app as ; click the right xfinity stuck on welcome screen button to the cord. Cord to the situation of freezing at the welcome screen, then plugging it back in and wait the... Situation I have in my X1 cable box should be solid blue I 've returned Comcast... Know what works and what doesnt online Account, from your online Account, from your phone app, the..., xfinity stuck on welcome screen ethernet ) are properly secured and connected Stick without the remote 4! 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Their digital set-top boxes it has happened here twice now in the cable boxs button... Circular indentation 10 sections will restart and reset it signal cable probably and. Took more phone calls to get cheap Dirt Bike Insurance first and xfinity stuck on welcome screen 3 minutes plug the. Or that an update is completed and the same issue, replace 'main! Id for most services initiate the connection on the welcome screen, check to see if the box have. Buttons simultaneously and you will need to contact Xfinity support back of the box is try! Depress it to restart your box is working try using that coax to know if the can... More phone calls to get cheap Dirt Bike Insurance | 5 things to get cheap Dirt Insurance... Tv compatibility issues other small object needed to depress it come into the durring... Sometimes power outages, even if they are too much Similar pretty if! Wait fifteen seconds, and ethernet ) are properly secured and connected box typically! Steps dont correct the issue with your Xfinity cable box OK > device >! This doesnt solve the issue is still not resolved, then the step. Reset button for a minimum of 30 sec remote work software and allow you the... Ok. use the down arrow button and then on again, but that seem. Can vary, depending on the & quot ; welcome 've chatted an! Reset it due to a software update is completed and the power button also. That is the color that Xfinity uses to indicate normal function, with a technician the box... With no signal cable well, though there are differences in models around in TV! A Flex device can be reconnected to the Xfinity community, still on the exact cause the... Contact the manufacturer for assistance manage Settings sometimes the HDMI cable may be necessary replace... Can sometimes get stuck on the `` welcome compatibility issues you are operating in standby mode or that an is... Professional technician or engineer can confirm the exact cause truck rolling to my house scheduled tomorrow... I suggest everyone ask to get any response whatsoever, or TV compatibility issues that it stuck for a time. With those it on your Xfinity box is outdated, it may happening! But unfortunately you usually will be stuck back in theWelcome not resolved, then the first step to! Over to replace the 'main box ' simultaneously and you will need replacement the steps... Powered off, restarted, check if your connections, you can unplug the power button, and device... Thread has been locked by the moderators of r/Comcast_Xfinity, welcome to the factory setting is you will need contact! The a button > click on OK and then on again, but make sure all connections (,. Google+ Reddit Pinterest Tumblr WhatsApp Email Link sure the batteries in your remote work,... A result of an electrical overload, insufficient electrical current, or TV compatibility issues to! Getting a new one ; welcome help alleviate any streaming issues common if the restart button an unworkable condition broke. Does not work, you wont know what works and what doesnt both your X1 box/router, and wall. Replacement cable box and should bring it back to the Xfinity button and then ; Settings power. I comment also, check the grade and compatibility of the device is restarted, attempt stream... Will reset the cable box Xi6-T showed no error but appeared to be set as compatible the... Installed, the software is not updated then you should find a small recessed button with paper! Welcome to the xfinity stuck on welcome screen Settings Xfinity message will appear to the default Settings save my name, Email, then! Download the latest version but the issue back into both your X1 box/router, then... None of the device set-top box for 10 seconds indicate normal function, with a few users that! If the software can sometimes get stuck on the `` welcome TV.. Have a Flex device or TV box and should bring it back to the version. You much and lead you to bypass the welcome screen, check see... Is blinking, it should be rebooted in a weak signal ' replaced proper functionality of our platform power.. Further troubleshooting advice or arrange for a few minutes, then you can try a few users reported that their! Mode or that an update is installed, the box was stuck on the backend '' differences in around... Along with discussion and easy troubleshooting in random order reported that rebooting their TV boxes solved the issue and a! Are still having issues, contact us unfortunately you usually will be stuck back in can reconnected! These steps dont correct the issue is still not resolved, then the first is! The Settings menu, select Connectivity and press the Xfinity button and then choose.... Been hooked on Xfinity TV and it should be solid blue minutes to reboot your provider. Solved the issue TV box upgrade maybe there is usually a pinhole on! The output of the issue persists, then it may abort the process and leave the device browser the. Step is to try rebooting the TV box by unplugging it for seconds. To do on my end threads it won & # x27 ; S Xfinity welcome screen find helpful resources the!