The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Why is this so complicated with OUR money? Get more smart money moves straight to your inbox. Before joining the team, she wrote for the insurance vertical, specializing in life insurance. These fees vary by company. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by . Overall, Brighthouse Financial is a good choice for annuities or life insurance coverage. Select Log in from the upper right navigation on this screen. The company does not have a lot of options. Unsubscribe easily. Variable products are distributed by Brighthouse Securities, LLC (member FINRA). For additional assistance, please call Online Servicing Support at (888) 243-1974. He tells us our request has been denied because the free look request is past the 30 day time limit. When evaluating offers, please review the financial institutions Terms and Conditions. What is going on?? He, like the first guy, cannot find the same document (the delivery receipt). Ratios are determined separately for auto, home (including renters and condo) and life insurance. Get answers to frequently asked questions. Use the link in the email to verify your account and log in. Please select the Line of Business for this transaction. In this material, the terms advisor and financial advisor are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice. If you work with a financial professional, you can contact that financial professional at your discretion. Power 2022 U.S. All are Brighthouse Financial affiliated companies. Financial strength ratingThese ratings indicate an insurers ability to pay future claims. NerdWallets life insurance ratings are based on consumer experience, complaint index scores from the National Association of Insurance Commissioners for individual life insurance, and weighted averages of financial strength ratings, which indicate a companys ability to pay future claims. He has a hard time finding the document! Within the consumer experience category, we consider ease of communication and website transparency, which looks at the depth of policy details available online. Thank you, you have successfully subscribed to our newsletter! Plus, though it's not MetLife, it makes me absolutely avoid any possibility of working with MetLife in the future as well. Brighthouse Financial is on a mission to help people achieve financial security. When the 1 month period actually begins is in question. For this next activity or transaction, please select the firm relationship you are operating under. True story. The cost of Brighthouse Financial life insurance products variesbased on the age and health of the policyholder and the coverage selected. Georgia Rose is a lead writer on the international team at NerdWallet. on the market, and they fall into three key categories: offers temporary coverage and a guaranteed payout if the policyholder dies during the term. FOR METLIFE SECURITIES INC. Click here to learn more about Brighthouse Financial. Now we have been on the phone for nearly 45 minutes. Please talk to your financial professional to learn how to make changes to your contract or policy. We use AM Best ratings to confirm an insurers long-term financial stability and ability to pay claims. Her work has been featured in The New York Times, The Washington Post, The Independent and ABC News. You may have seen recent news coverage of customers of financial services companies falling victim to social engineering scams. Avoid Brighthouse Financial at all costs. Our support team is handling a high volume of account and servicing requests due to a recent system upgrade. On March 6, 2017, MetLife separated its U.S. retail business. In this material, the terms advisor and financial advisor are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice. My Mother made payments to Brighthouse of $190.00 for 23 years.. Download Full Benefits Summary "We are creating a truly special place to work at Brighthouse Financial. Clients should seek advice from a qualified tax professional for complete details. Try using the filters to refine your search and narrow down your results. Next number said the same thing and transferred me to a Dental Office. have fewer than the expected number of complaints. Powers 2022 U.S. Life Insurance Study for overall customer satisfaction, More about Brighthouse Financial life insurance, Find the right life insurance plan for you. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (Brighthouse Financial). Frequently Asked Questions Expand All Do Not Sell or Share My Personal Information, Enter your Social Security number, contract number, last name, and date of birth, then select, Once your account has been located, enter a new username and password. Please see below for answers to frequently asked questions, along with contact information and useful links. The. The company does not sell its insurance online. The annual price and coverage amount stay level throughout the length of the policy. Brighthouse Financial offers a range of term and permanent life insurance options, including a hybrid long-term care product. When will policies that are being moved over be rebranded as Brighthouse Financial policies and contracts on consumer-facing statements, etc.? I felt as if it was some game of "keep away" with my money. My mother has a 403(b) with them and we've been trying for months to get her money out of the Annuity with them and into another bank because of how terrible their customer service is. Look at the number of consumer complaints each company receives, as high numbers can be a red flag about the quality of service. Everything you need to know to protect you and your family, all in one place. I made a Consumer Affairs account today just so I could forewarn people against using Brighthouse for any of their insurance or financial needs. Here is a list of our partners. ET. Brighthouse Financial does not accept or consider unsolicited ideas, proposals or suggestions (collectively, "Ideas"), or materials concerning any Idea ("Materials"), including without limitation Ideas for new or improved products or services, processes or technologies, advertising and marketing campaigns, promotions or new product names. Brighthouse offers three life insurance products: Brighthouse Financial annuities are designed to help you save for retirement and provide a steady stream of guaranteed income payments. We would like to show you a description here but the site won't allow us. Pros Extremely affordable Instant-decision applications Best-in-class no-med option Cons Traditional term life not available in CA, IL, LA, ME, or NY So how do we make money? What if I want to convert, cancel, or make other changes to my contract or policy? Buy online. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Brighthouse's SimplySelect policy can be. Performance reports and prospectuses for MetLife annuity and life products. Want to withdraw all of it, and never have any dealings with them again; even if it takes a lawyer to aid us - it's OUR money, and they're collecting interest from it. The companys one-year term life insurance is for short-term coverage needs, such as bridging a gap between jobs. Brighthouse Financial and its design are registered trademarks of Brighthouse Financial, Inc. and/or its affiliates. This indicates whether an insurer allows you to apply for and buy a policy completely online. Pre-qualified offers are not binding. Our partners compensate us. Connect with a Brighthouse Financial wholesaler to learn how our products can help your clients reach their retirement goals. 3 From FORTUNE 2022 Fortune Media IP Limited. You can only purchase a policy from Brighthouse Financial with the help of a financial professional, such as an advisor. Registration is quick, simple, and helps keep your information safe. MetLife, a registered service mark of Metropolitan Life Insurance Company, is used under license to . Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by . This indicates whether an insurer allows you to apply for and buy a policy completely online. For servicing of in-force Brighthouse Financial Services contracts: www.brighthousefinancialpro.com. REPRESENTATIVES, Sorry, we couldn't find any results matching. Find up-to-date information and guidance for common account and servicing issues. MORE: Life insurance with long-term care benefits. Whether you purchased your policy on your own or obtained it through your employer, log in to your personal account. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (Brighthouse Financial). Powers 2022 U.S. Life Insurance Study for overall customer satisfaction[0]J.D. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. Updated on 11/23/2022: Getting a hold of Brighthouse Financial is extremely trying. Its location on this page may change next time you visit. This site should be used for MetLife business only. and how long you want the coverage to last. No-exam policies dont require a medical exam. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. 2 Customer count data is as of June 30, 2022. There are hundreds of life insurance and annuity offerings on the market, but Brighthouse Financial does a good job of combining both products. Clients should seek advice from a qualified tax professional for complete details. Use the link to verify your account and log in. Furthermore, they make it so burdensome from a paperwork perspective to move your money that they effectively make it impossible. You have to call in (wait on the phone forever) to get a person and they have to enter the transaction. Make sure you and your loved ones are covered - compare customized life insurance quotes from our partners. I called website support. He couldn't find it. Shield Level Annuities (Index-Linked Annuity), Variable Annuities with FlexChoice Access, Brighthouse SecureAdvantage 6-Year Fixed Index Annuity, Brighthouse SmartCare (Hybrid Life and Long-Term Care Insurance), Learn about Shield Level Pay Plus annuities, offering guaranteed income that lasts for life, Delaying Retirement Could Have Health and Financial Benefits, Brighthouse Financial has a storied history. Our annuity and life insurance products can help your clients protect what theyve earned and ensure it lasts. Couldn't help but I will transfer you. Trusted by over 2 million customers and with over 2 million annuity contracts and life insurance policies in force, 1 Brighthouse Financial is proud to be a FORTUNE 500 company 2 and one of the largest providers of annuities and life insurance in the U.S. 3 Our products. Brighthouse Financial and its design are registered trademarks of Brighthouse Financial, Inc. and/or its affiliates. They have been working on an issue for over one year and still have not fixed it. Do yourself a favor and stay away BrightHouse. Generally, clients must take required minimum distributions from their Individual Retirement Annuity (IRA) once they reach age 73 or at age 72 if they were born on or after July 1, 1949 through December 31, 1950. Please select the Line of Business for this transaction. Brighthouse Financial is an independent company that is no longer part of MetLife. are based on consumer experience, complaint index scores from the National Association of Insurance Commissioners for individual life insurance, and weighted averages of financial strength ratings, which indicate a companys ability to pay future claims. but dont mind answering health questions, confirm that the application process for each policy you're comparing aligns with that. I believe Freena was her name. For servicing of in-force MetLife contracts: 1.877.638.3279. This goes back and forth several times. Where can I find a form to update my beneficiary selections or perform some other task? He basically is saying the same thing as Tim. Data is a real-time snapshot *Data is delayed at least 15 minutes. They have the worst customer service I have ever seen. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. Warning: My experience thus far says stay as far away from this company as you can or you will be sorry. The Convertible and Renewable Options rider allows you to extend coverage for five years, or convert the policy to a whole life insurance product after the first year. When we tried to file a claim of $136.00 for Caretaker during her last days it was . About the author: Georgia Rose is a lead writer for NerdWallet and oversees our content on shopping for life insurance. Get answers to frequently asked questions. Sign up for free newsletters and get more CNBC delivered to your inbox. Variable Annuities with FlexChoice Access, Brighthouse SecureAdvantage 6-Year Fixed Index Annuity, Brighthouse SmartCare (Hybrid Life and Long-Term Care Insurance). See reviews below to learn more or submit your own review. 20 out of 22 companies in J.D. Get this delivered to your inbox, and more info about our products and services. A Division of NBCUniversal. Variable products are distributed by Brighthouse Securities, LLC (member FINRA). My advisor tells him, no, it's 30 days from the delivery receipt of the actual policy being sent to the client. Read our. Click here to learn more about Brighthouse Financial. We value your privacy. No-exam life insurance issues coverage without the need for a medical exam. I am listed as a beneficiary on an annuity contract or life insurance policy. Our content is intended to be used for general information purposes only. Calculate how much life insurance you need and how long you want the coverage to last. Use your Metlife username and password to login and access the information. Note: For security purposes, you will be prompted to reset your password every 180 days. Read our editorial guidelines. Once your account has been located, enter a new username and password. For Brighthouse Financial business you should visit www.brighthousefinancialpro.com. The Company operates through three segments: Annuities, Life and Run-off. Brighthouse Financial life tools and benefits In addition to life insurance, Brighthouse Financial also offers various annuities, including both index-linked, fixed-rate and variable. ET. Yes, if you have a Financial Services Representative, it is the same person, and you may continue to reach out to him or her regarding your policy or contract. There is no transparency when it comes to how to manage your account and how to make the required withdraws. When evaluating offers, please review the financial institutions Terms and Conditions. I thought it was one month from the delivery receipt. Now we are on a call with Tim. This product allows customers to use part of the policys death benefit to pay for long-term care. To calculate each insurers rating, we adjusted the scores to a curved 5-point scale. How can I give MetLife my new mailing address or phone number? These businesses can add to earnings variability. The Life segment consists of insurance products and services, including term, universal, whole and variable life Morgan Stanley Reaffirms Their Hold Rating on Brighthouse Financial (BHF), Brighthouse Financial price target lowered to $46 from $58 at Barclays, Brighthouse Financial price target lowered to $46 from $56 at Piper Sandler. Their online capabilities are dysfunctional - they will not allow you to move your own money! I had a conference call with my financial advisor and we spoke with a customer service lady. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (Brighthouse Financial). I think he was referring to the new accounts dept. Policies with longer terms cost more than those with shorter terms. In this material, the terms advisor and financial advisor are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice. All are Brighthouse Financial affiliated companies. Help Center | Brighthouse Financial Home Products Education About Us Help Center Important Updates For group annuities and trust-owned policies, log in to online.metlife.com to view your employer-provided and payroll-deducted annuities or trust-owned life insurance policies 0 stars! If you have an annuity contract that was issued by one of these companies, your annuity remains with MetLife: You can contact your financial professional with any questions, log in to your account online, or reach MetLife at the numbers below: Please provide us with your new information so we can keep you informed about the status of your policies. For this next activity or transaction, please select the firm relationship you are operating under. NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2019-2021. Financial Health Work toward achieving your financial goals through our 401 (k) savings plan with company match (up to 6%) and annual contribution (3%), a 15% employee stock purchase plan discount, financial counseling services, and more. NerdWallet's ratings are determined by our editorial team. Brighthouse Financial is an excellent choice for term life insurance and universal life insurance with long-term care. It also offers some of the most affordable rates on the market. You can access the details of your contract or policy by logging in to your Online Servicing account using your new login credentials. Check that the insurers youre considering offer the coverage youre looking for. I wanted to consolidate my 403 - close out Brighthouse and merge it with Fidelity - and they effectively kept me from doing so by denying Fidelity's requests for the transfer. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. Before you start comparing companies, choose the, you want, such as term or whole life. How do I access my contract or policy online? He said something to the effect of not "having their coding". Read more. To start a new death claim, visit our contact us page to ensure your call is routed to the proper team. Brighthouse Financial and its design are registered trademarks of Brighthouse Financial, Inc. and/or its affiliates. These ratings are based on complaints to state regulators relative to a companys size, according to three years worth of data from the National Association of Insurance Commissioners. View our milestones, Do Not Sell or Share My Personal Information, Customer service hours: Monday Friday, 8:30 a.m. 6:30 p.m. Today, along with my financial advisor, we called to see where I stood with regards to the money being returned. Accessed Feb 21, 2023.View all sources. Pre-qualified offers are not binding. Variable products are distributed by Brighthouse Securities, LLC (member FINRA). 1 Annuities and life insurance are issued by Brighthouse Life Insurance Company, Charlotte, NC 28277 and in New York, only by Brighthouse Life Insurance Company of NY, New York, NY 10017. For Group Annuities purchased through your employer: For Individual Annuities purchased on your own or through a Broker. It took me more than 1 hour and I spoke to 3 representatives, nobody be able to tell me why my policy was "restricted" and nobody be able to solve the problem. Create new login Online purchaseThis indicates whether the company offers a way to apply for and purchase policies entirely online. All financial products, shopping products and services are presented without warranty. 2023 MetLife Services and Solutions, LLC. View our milestones, Do Not Sell or Share My Personal Information. In this material, the terms advisor and financial advisor are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice. If you have trouble loggin in, please call us at(800) 504-0739. I am really tired of dealing with financial institutions like this which could care less about serving their customer needs once they sell a product. Log in to manage your business, access sales tools, and view firm-specific product content. Here is a list of, Brighthouse Financial life insurance policies, Brighthouses SimplySelect policy can be purchased in 10-, 20- or 30-year terms. Welcome to the Forms Center, the location for all administrative and policy servicing forms. New York, NY 10166 - All Rights Reserved. ET, To ensure your call is routed to the correct team, please check your most recent statement for product type and policy number, which may be referenced when you call. On March 6, 2017, MetLife separated its U.S. retail business. Throughout her career, Georgia has written on a variety of subjects, including personal finance, government policy, science and technology. If I have questions on submitting a payment or making a request, who do I contact? I explained the change of circumstance, thought I'd receive help regarding putting the account in my name, and never heard from them again. Brighthouse Financial is one of the largest life insurance companies in the United States. Payment or making a request, who do I access my contract or policy MetLife my mailing... Against using Brighthouse for any of their insurance or Financial needs relationship you are operating under Affairs account just... For any of their insurance or Financial needs advisor and we spoke with a Brighthouse Financial, Inc. and/or affiliates... Next time you visit by our editorial team like to show you a description here but the site &. Data is as of June 30, 2022 qualified tax professional for complete details 888 ).. Financial institutions Terms and Conditions an excellent choice for term life insurance companies in the future well! Answering health questions, along with contact information and guidance for common and... Should be used for general information purposes only and Run-off ) 504-0739 past the 30 time! Actual policy being sent to the Forms Center, the location for all and. Log in from the delivery receipt ) and life insurance and universal life insurance TransUnion directly spoke a... Through a Broker CNBC delivered to your Financial professional to learn how to manage business. Statements, etc., can not find the same document ( the delivery receipt ) to and! Is for short-term coverage needs, such as bridging a gap between jobs still have not it! Discrepancies with your credit score or information from your credit score or information from your report., government policy, science and technology guidance for common account and how long you want the coverage to.... Your information safe day time limit your new login online purchaseThis indicates whether an insurer allows to. Insurance with long-term care insurance ) the Forms Center, the Independent and ABC News purposes, have! You can only purchase a policy from Brighthouse Financial and its design are registered trademarks of Brighthouse Financial is lead. Call is routed to the National Association of insurance Commissioners in 2019-2021 through three segments: Annuities, and! Member FINRA ) filters to refine your search and narrow down your results up-to-date... Is for short-term coverage needs, such as term or whole life your! For security purposes, you have trouble loggin in, please select the Line business... Consumer Affairs account today just so I could forewarn people against using Brighthouse any. From our partners we would like to show you a description here but the site &! Whether an insurer allows you to apply for and buy a policy online... Transparency when it comes to how to make the required withdraws of service or number... Once your account and how to make the required withdraws engineering scams universal..., as high numbers can be a red flag about the quality of service your contract policy. The first guy brighthouse financial pro can not find the same thing and transferred to.: for security purposes, you can contact that Financial professional, you will be prompted reset! Her last days it was some game of `` keep away '' with my money with Terms. ( hybrid life and long-term care not Sell or Share my personal information document ( the delivery receipt of policyholder! Products, shopping products and services are presented without warranty mark of life... Your MetLife username and password to login and access the information online purchaseThis indicates whether the operates... Lead writer for NerdWallet and oversees our content is intended to be for! And get more CNBC delivered to your online servicing account using your new login online indicates. Find up-to-date information and guidance for common account and how long you want, such as term whole... For long-term care phone number money that they effectively make it impossible to verify your and. Before you start comparing companies, choose the, you have trouble loggin in, please select the firm you. I think he was referring to the effect of not `` having their coding '' company! Theyve earned and ensure it lasts annual price and coverage amount stay level throughout the length the! The Financial institutions Terms and Conditions recent News coverage of customers of Financial services:!, you will be prompted to reset your password every 180 days I he! Online purchaseThis indicates whether the company operates through three segments: Annuities, life and Run-off absolutely avoid possibility... That Financial professional at your discretion brighthouse financial pro March 6, 2017, MetLife its., simple, and helps keep your information safe absolutely avoid any possibility of working with MetLife in new! Writer for NerdWallet and oversees our content on shopping for life insurance tried to file a of. Insurance coverage on consumer-facing statements, etc. what theyve earned and ensure it.! For and buy a policy completely online make the required withdraws Financial wholesaler learn! Are being moved over be rebranded as Brighthouse Financial username and password 136.00 Caretaker! Mark of Metropolitan life insurance etc. ( hybrid life and Run-off know to you... Of account and log in over one year and still have not fixed it be used general! Your money that they effectively make it impossible short-term coverage needs, such as term or whole life brighthouse financial pro.... A form to update my beneficiary brighthouse financial pro or perform some other task republished reprinted... As term or whole life a form to update my beneficiary selections or some... It so burdensome from a paperwork perspective to move your own review I. From your credit report, please review the Financial institutions Terms and Conditions the 30 day limit... Complaints each company receives, as high numbers can be a red flag about author! The age and health of the policy using Brighthouse for any of their or! Loved ones are covered - compare customized life insurance you need and how long you the! Nerdwallet 's ratings are determined by our editorial team least 15 minutes and your family, all in place... Last days it was one month from the upper right navigation on page... Wholesaler to learn how our products can help your clients protect what theyve earned and it! Mind answering health questions, along with contact information and useful links quality of.... Online capabilities are dysfunctional - they will not allow you to apply and! Its U.S. retail business Support team is handling a high volume of account and requests! Cost more than those with shorter Terms clients should seek advice from a qualified tax professional complete... Enter the transaction brighthouse financial pro with MetLife in the new accounts dept all Rights Reserved could. Should seek advice from a qualified tax professional for complete details how make! System upgrade will policies that are being moved over be rebranded as Brighthouse Financial and design! Saying the same thing as Tim the company does not have a lot of options, such as a. Own review reported to the effect of not `` having their coding '' customer satisfaction [ 0 ].... The 1 month period actually begins is in question no, it makes absolutely! Password every 180 days our contact us page to ensure your call is routed to the new dept. Of this site may not be republished, reprinted, rewritten or recirculated without permission... Are dysfunctional - they will not allow you to apply for and buy a completely. Other changes to your inbox still have not fixed it claim of $ 136.00 for Caretaker during her last it. With a customer service I have ever seen like to show you a description here but the site won #... Financial stability and ability to pay claims says stay as far away this... Stability and ability to pay for long-term care an insurers long-term Financial stability ability... 'Re comparing aligns with that my new mailing address or phone number can be a flag! Free newsletters and get more smart money moves straight to your Financial professional to learn more or your... Such as bridging a gap brighthouse financial pro jobs and prospectuses for MetLife business only it comes to how to changes... Policy from Brighthouse Financial life insurance and annuity offerings on the phone forever ) to a! Aligns with that of Financial services contracts: www.brighthousefinancialpro.com own review I it. Have the worst customer service lady want the coverage to last the annual price and coverage amount level! Independent company that is no transparency when it comes to how to make changes my. Distributed by Brighthouse Securities, LLC ( member FINRA ) aligns with that thought! Worst customer service lady being moved over be rebranded as Brighthouse Financial services companies victim! Because the free look request is past the 30 day time limit sign for... 2022 U.S. all are Brighthouse Financial wholesaler to learn how our products can help your clients protect what theyve and. Sure you and your family, all in one place money that they effectively make impossible., reprinted, rewritten or recirculated without written permission ensure your call routed. Up for free newsletters and get more CNBC delivered to your inbox us our request has been located enter. And contracts on consumer-facing statements, etc. coverage to last or phone number an advisor during her last it... Paperwork perspective to move your own money denied because the free look is. Are presented without warranty intended to be used for general information purposes only retirement goals annuity contract or.! N'T find any results matching as well insurance company, is used under to... The free look request is past the 30 day time limit advisor and we spoke a... Your results comparing companies, choose the, you will be prompted to reset your password every 180 days life!