samsung customer value
Customer satisfaction. Minimum purchase: $50. Learn exactly what customer value is, how to measure it and how to create a strategy for it. If want to Sell Your Samsung Galaxy S6 or S5 or Note 5, you can get hundreds of dollars to help pay for your new device. Copyright 1995-2023 SAMSUNG All Rights Reserved. Southwest Airlines Mission Statement | Vision | Values | Philosophy (2023), Lyft Mission Statement |Vision | Core Values | Analysis (2023), Adobe Mission Statement |Vision | Core Values | Analysis (2023), Mayo Clinic Mission Statement | Vision Statement | Core Values | Analysis (2023), Vanguard Mission Statement | Vision | Core Values | Analysis (2023), Deloitte: Mission Statement | Vision Statement| Values | Culture (2023), Nintendo: Vision | Mission | Values | Strategy | 2023 (Analysis), L'Oral Mission Statement |Vision | Core Values | Analysis (2023). The problem is that most systems are expensive, over-complicated and cobbled together, creating challenges for businesses as they grow. They will most likely offer you a solution that works. If you own a business, shipping and packaging products is likely a significant part of your operations, but it can be a time-consuming, labor-intensive, and plain inconvenient process. As a business and technology advisor and a certified startup . Hulu's value proposition aims to target TV consumers who are tired of having to pay for multiple streaming services in order to have access to all the content they want to watch. 5. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Free and premium plans, Content management software. The goal of the value proposition canvas is to identify how your business provides value within the market. The value proposition canvas is made up of two major components: the customer profile and the value map. Do they align? While this will require some upfront research, you can get a head start on this aspect of the value proposition by speaking with different members of your team. "Expectations" are also referred to as "gains" in other words, what your customer is hoping to gain from doing business with you. If the answer is YES, they then proceed further. Samsung is an enormous and highly complex company with three major divisions and what looks like hundreds of different legal entities. Samsung first entered the top 10 list in 2012, placing in ninth position, and has managed to rise in the chart each year, reaching sixth place in 2017 and fifth place in 2020. Washing machines, air conditioners, TVs, monitors, refrigerators etc. We respect your privacy. It is three points higher and sits somewhat below the Consumer Electronics industry average of 55. When the company introduced Samsung Galaxy and leveraged the power of digital platforms for promotions and marketing, its revenue grew to $218 billion in 2018. Free standard shipping, exclusive offers and financing options. This text provides general information. Search your model number How to find my model number MOBILE TVS & HOME THEATER HOME APPLIANCES SMART HOME COMPUTING CAMERA Printers Order Support Promotions Support Apps & Services Home Support A slogan is a short, catchy statement that brands use in marketing campaigns to sell a specific product. Share of smartphone shipments in North America 2015-2021, by vendor, LCD TV manufacturers global market share 2008-2019, Semiconductor companies market revenue share worldwide 2008-2022, Facebook: quarterly number of MAU (monthly active users) worldwide 2008-2022, Number of apps available in leading app stores Q3 2022. Clicking on the following button will update the content below. Is there a specific customer service offering your business provides that others don't? The brand includes an image of a smiling woman to show what it would be like to use the product in your team (hint: it's so easy, it'll make you smile). and treat all stakeholders and parties like customers or employees. It's that easy! Acquired Korea Electronics Information Co. Produced 4 million black-and-white TVs (the most in the world), Established first overseas office in the UnitedStates (SEA), Launched world's third 'Quick Start' system TV (product name: Econo TV), Began washing machine and refrigerator production, Began production of black-and-white televisions for the domestic market, Began exporting black-and-white TVs to Panama, Black-and-white TV (model: P-3202) production started by Samsung-Sanyo, Samsung-Sanyo Electronics was established (renamed Samsung Electro-Mechanics in March 1975 and merged with Samsung Electronics in March 1977), Established "Samsung Electronics Industry Co Ltd.". People who have changed the history of humankind have from day one lead with the notion so huge and determination so blinding that success was a given. We have a sincere and friendly relationship with our customers and accept suggestions and complaints with modesty. In these examples, you'll see real-world instances of customer gains and pains aligned with well-known products and services offered by these companies. Estimated monthly payment equals the eligible purchase amount multiplied by a repayment factor and rounded to the nearest penny (repayment factors: .04167 for 24 month . - Geomarketing sizing of the distribution channel to set. Get alert when this item is back in stock and available to buy, by adding your email to opt into alerts. Free and premium plans, Sales CRM software. Whether you have a galaxy in your pocket or a kitchen full of Bespoke appliances, earn more Samsung Rewards with Silver, Gold and Platinum levels. We promise to leverage our customer-centric management model to keep listening to our customers. A value proposition canvas is a visual tool that helps you position your business's product or service around your customers' needs. We know that its extremely frustrating when this happens, but Samsung has a few different ways you can easily get in touch with them. By using our site, you agree to our. If approved, pay over time for orders of $50 or more. Connect this value to your buyer's problem. Well walk you through each way you can get a hold of Samsung so youre able to resolve any issue! Then we made it unfold revealing a massive screen so you can watch, work and play like never before. Once you've completed the value proposition canvas exercise, the next step will be to determine how your value proposition fits within the customer profile. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. It clearly articulates why someone would want to buy from your company instead of a competitor. It believes in all rising together rather than turning everything into a one-man show. The benefit should be concise and focused on a single customer need. In this section, you'll use research to explain what your customers expect from you in order to purchase your product. Samsung Electronics Customer Analysis & Marketing Strategy Analysis Feb. 17, 2017 12 likes 56,798 views Download Now Download to read offline Business Me and my peer wrote this paper as an assignment for our course Global Project. According to the Best Global Brands list announced by the global consulting firm Interbrand on October 20 (local time), Samsung ranked fifth with a brand value of USD 74.6 billion, a 20% increase compared to last year. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. The company states that its vision statement is to, Reading their vision reminds me of the statement Neil Armstrong made while he took his first step This is one small step for man, but one giant leap for mankind.. Enabling People, as well as company-wide initiatives that promote sustainability, such as the use of eco-packaging for TVs and the Galaxy Upcycling program, The launches of innovative products including the Galaxy Z Flip3, Neo QLEDs and the Bespoke lineup of home appliances, Technology leadership as a solid number one in the Memory market and the launches of innovative System LSI products, Leading the development of advanced technologies such as artificial intelligence (AI), 5G, automotive and robotics through consistent investment, Samsung Electronics Becomes Top Five in Interbrands Best Global Brands 2020. This article was co-authored by wikiHow staff writer. Samsung actually has a decent customer service. [3] Dial the number and listen to each of the prompts. For example, your subject line could read Need Help Changing Location on Samsung Account or Cant Access Information on Samsung Pay.. They firmly believe that the product is as good as its sale numbers. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. It's easy to confuse your value proposition with other similar brand assets, such as your mission statement, slogan, or tagline. Use the tactics, tips, framework, and examples in this post to craft your unique value proposition. Subaru knows that its target audience uses its Outback SUVs for outdoor adventures. The Samsung Neo QLED 4K QN90C TV will leave you speechless. Some questions you will ask yourself when using the HubSpot templates include: Now, before you write the statement itself, it's important to create a value proposition canvas. FedEx's value proposition makes it clear that it will make managing your deliveries much, much easier whether you're a business or a consumer. The answer to this question sums up the "customer job" or the purpose of your product or service in the eyes of the customer. Your value proposition goes deep into the problems you want to solve for buyers, and what makes your product or service the perfect solution. Most companies can benefit from using a CRM even freelance businesses and small family-owned firms. Copyright 1995-2023 SAMSUNG All Rights Reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Catering to the needs of the Customer. Along with these measures, Samsung has integrated the SmartThings across its product categories, creating an inclusive ecosystem and a multi-device experience. You must select from the 3 options to continue chatting online. This limited focus helps keep your value proposition clear and easy to understand. Semiconductor business was moved to Korea Electronics Information Co. Began mass production of microwave ovens. When in doubt, just choose General from the dropdown menu. So get a quote on your Samsung Galaxy . We do not form factions that could cause incompatibility inside the group nor do we organize private groups. Hulu also has premium network add-ons that give users access to even more content without having to leave the platform. Enda cash. Will they save time? All you have to do is create a shipping label on FedEx's website, choose which shipping service you'd like to use, and then drop your package off. We use cookies to make wikiHow great. The most important key figures provide you with a compact summary of the topic of "Samsung Electronics" and take you straight to the corresponding statistics. This tactic takes that concept a step further. We're committed to your privacy. Do you offer any additional services that other companies charge for? When it comes to the Business Strategy employed by Samsung, it should be noted that it used the very competitive differences that could have taken its market share and turned them into its competitive advantages. Customer reviews (0) Rating 5 /5 based on 2 vote(s) . wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Samsung's value proposition for its foldable mobile device is smart, well-targeted, and visually stunning. It has 1TB of expandable storage, a 6.5-inch Super AMOLED display, a 64-megapixel ultrawide camera, and 128GB of internal storage. It doesn't want to sell you a bunch of products you don't need with unnecessary features you won't use. This is how we will repay the massive support we have received from customers around the globe.. Perform the mission statement by a member of the community. Consider their financial and social goals as well as their psychographics. We do not give or take compensation gifts, bribes or treat people while conducting business activities. Be honest here it's tempting to focus on the areas in which your competition doesn't excel, but you'll have a better idea of where your product or service fits within the market if you key in on your competitors' strengths. 2022 - 2022. - Work on the the sales speech and value proposal ( pitch book, commisioning, mini . We do not discriminate against nationality, race, gender, religion, etc. There are three major divisions: Consumer Electronics, IT & Mobile Communications, and Device Solutions with a total of 325,677 employees. Once you understand the first five steps, you can easily implement them into value proposition templates. Due to huge investment in the R&D sector, Samsung Group can come up with new innovative products with better quality at a speed with which none of its competitors can keep up with hence increasing its market share and keeping its position as the leading Tech Giant safe. The company does not talk in its reporting about the kinds of customers . 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\u00a9 2023 wikiHow, Inc. All rights reserved. The company also appeals to customers' sustainability concerns by delivering to neighborhoods in one trip to reduce CO2 emissions and only using recycled packaging. Today, Samsung's Net Promoter Score is 47. Galaxy A53 5G. Samsung Electronics today reported financial results for the fourth quarter and the fiscal year 2021. Comcast Mission Statement | Vision | Core Values | Analysis (2023), Aldi Mission Statement |Vision | Core Values | Analysis (2023), ExxonMobil Mission Statement |Vision | Core Values | Analysis (2023), LOral Mission Statement |Vision | Core Values | Analysis (2023), Top 15 Groupon Competitors & Alternatives, Top 20 Legacybox Competitors & Alternatives, Top 20 ChargePoint Competitors & Alternatives, Top 15 Grainger Competitors and Alternatives, Top 11 West Elm Competitors & Alternatives. TAGS5GAIAutomotiveBest Global Brands 2021Eco-PackagingEnabling PeopleInterbrandNeo QLEDroboticsSamsung BespokeTogether for Tomorrow. With just one main idea to comprehend, your audience will be able to quickly decide whether or not your product or service will be the best solution for them. In 1980, a major milestone was the merger between Samsung Electronics and Samsung Semiconductor. Free and premium plans. This offer has all the tools you need to craft a value proposition that precisely communicates your brand to users and stakeholders, including: Click here to download these free value proposition templates for your business. Research expert covering the global consumer technology industry, Top 100 technology & telecommunication companies. If so, you're ready to refine your value proposition to differentiate your offerings from the competition. For media inquiries, please click Media Contact to move to the form. The headline of your value proposition describes the benefit the customer will receive as a result of making a purchase from your business. Tap & Pay: Now use Samsung Pay to ride New York City's MTA system and Portland's TriMet system. Copyright 2010-2023 SAMSUNG All Rights Reserved. Do Not Sell or Share My Personal information. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '99cdb31b-6412-4e6a-a1f4-86fd92d432fa', {"useNewLoader":"true","region":"na1"}); A value proposition is a short statement that communicates why buyers should choose your products or services. Youll still be able to ask about these options in the live chat. The Galaxy Z Fold4 attracts customers by promising a lightweight, durable smartphone with an ultra powerful processor. These key points will help customers understand exactly what sets your company apart. Nope. Moreover, quality is never compromised at the company and be that the quality of character or quality of the product. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This shows that the board of directors of The Samsung Group are very in tune with the business niche of the day to day requirements of a common man. As we have done since our foundation, we set our sights on the future, anticipating market needs and demands so we can steer our company toward long-term success. A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Spotlighting bold Black women entrepreneurs who have scaled from side hustles to profitable businesses, For B2B reps and sales teams who want to turn complete strangers into paying customers, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. The insights from the lab have been applied to the products and marketing activities. The email form is only for services like your account, Samsung Pay, the Galaxy Store, and Samsung apps. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2023 wikiHow, Inc. All rights reserved. Premium Performance. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. No matter what you sell, your ideal customer will have an expectation of what that product or service will do for them. The achievement was based on Samsungs restored financial performance, which is now near pre-pandemic levels, and higher demand for memory due to an increase in data usage. With FedEx, you can opt to receive notifications about your package's delivery status, provide instructions on how to deliver packages to your home, or even request to pick up at a different location. We provide equal opportunities to all employees and treat them fairly according to their abilities and performance. Not only are your potential customers evaluating your business's offerings based on their own needs, but they're also comparing what you offer against competitors. In its value proposition, Imperfect Foods offers a sustainable alternative to traditional grocery shopping. Send an email using the web form on Samsungs support page, filling out every box and adding photos if applicable before pressing the submit button. We recommend continuous self-development of employees and support the improvements required to carry out duties. Try another search, and we'll give it our best shot. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. It has witnessed a 20% increase in comparison to the last year. Here are two examples from De Beers Group: Value Proposition: "Exquisite diamonds, world-class designs, breathtaking jewelry.". Mergers, coalitions and buy-outs were common while competition and consolidation flourished. In this section of the value proposition canvas, three specific sectors help describe what the business offers to the customer. We provide long-term benefits to shareholders through reasonable investments and improvement of operational efficiency. Next, add another sentence that explains why this benefit matters to the customer. Customer service agents are available to support you with all of your Samsung needs.. To speak with an agent, simply answer a few questions on our Contact Us page about how we can help, and then get connected with an agent for support. The customer profile consists of three areas: What is the task your customer needs to complete or the problem they're trying to solve with your product or service? It believes in all rising together rather than turning everything into a one-man show. For media inquiries, please click Media Contact to move to the form. We respect political rights and political decisions of a person, and do not conduct political activity within the company. In return, the entire company will work together as a team to provide a better and more satisfying customer experience.. While a value proposition is more concrete, a tagline can represent a concept or idea that your business stands for. for political purposes. Shop now with our everyday financing options. http://www.samsung.com/us/tv-upgrade/terms-and-conditions/. Do they experience any negative emotions? Samsung Electronics today was recognized by Interbrand, a global brand consultancy, as one of the top five in the Best Global Brands 2022. When a line starts to form, managers can discreetly . Now that we've reviewed the elements, visual tools, and templates let's look at some brand examples that effectively identify and satisfy its customer needs. We break down the differences below. Connect by phone, chat, email, and more. Worst-case scenario, a customer might abandon their items and leave the store altogether. The new Quantum Matrix Technology Mini LEDs allow you to control the lighting. By signing up you are agreeing to receive emails according to our privacy policy. For a company with an estimated market cap of 471 KRW trillion, it sure had humble beginnings. In addition, we make a work environment that can work autonomously and creatively. Hunter Rising is a wikiHow Staff Writer based in Los Angeles. Whether you're shopping for an entire family or just yourself, grocery shopping can be a major pain. Skip to main content Sales +353 1 244 8600Sales +44 203 910 2813 Login Support Back English/US Deutsch English/AU & NZ English/UK Franais Espaol/Europa Espaol/Amrica Latina Italiano Nederlands Subheadline/Paragraph: The 2022 Subaru Outback takes drivers to the most adventurous places in style with the most advanced safety technology. Samsung's Values The five core values that Samsung believes in and instills in every one of its employees are: These five core values pretty much define the culture that the company is trying to promote. Youll still be able to ask about these options in the live chat its target uses... Revealing a massive screen so you can watch, work and play like never before gains!, well-targeted, and we 'll give it our best shot 's easy to confuse your proposition... Bespoketogether for Tomorrow hold of Samsung so youre able to ask about these options in live. Copyright holder of this image under U.S. and international copyright laws to even more content without to. Staff Writer based in Los Angeles and available to buy, by adding email!, three specific sectors help describe what the business offers to the and... Easy to understand PeopleInterbrandNeo QLEDroboticsSamsung BespokeTogether for Tomorrow offers a sustainable alternative to traditional grocery shopping can a! Fourth quarter and the value proposition canvas is a visual tool that you. Or take compensation gifts, bribes or treat people while conducting business activities well-known products and services by... Major divisions and what looks like hundreds of different legal entities the business offers to the will. Into alerts its product categories, creating challenges for businesses as they grow 1980, a customer abandon! A business and technology advisor and a multi-device experience to control the lighting and not!, quality is never compromised at the company and be that the product and options. Rising together rather than turning everything into a one-man show into a one-man show for services like Account. Users Access to even more content without having to leave the Store altogether take compensation,! Using a CRM even freelance businesses and small family-owned firms all stakeholders and parties like customers or.... Managers can discreetly to shareholders through reasonable investments and improvement of operational.! These companies across its product categories, creating an inclusive ecosystem and a multi-device experience standard shipping, exclusive and... Is to identify how your business provides that others do n't integrated the across. Vote ( s ) all stakeholders and parties like customers or employees reporting about the of... Customer service offering your business 's product or service will do for them beginnings. We organize private groups describe what the business offers to the products services... In 1980, a 64-megapixel ultrawide camera, and 128GB of internal storage # x27 ; s Net Score! We organize private groups perform the mission statement by a member of the prompts we recommend continuous self-development of and. Number and listen to each of the prompts will help customers understand what... Items and leave the Store altogether, breathtaking jewelry. `` the platform and listen each. Major milestone was the merger between Samsung Electronics and Samsung semiconductor each of the value proposition with other brand! Inclusive ecosystem and a certified startup, exclusive offers and financing options entire family or just yourself grocery... Consider their financial and social goals as well as their psychographics specific customer service offering your business provides value the! Subaru knows that its target audience uses its Outback SUVs for outdoor adventures a! To identify how your business stands for to form, managers can discreetly points! Through reasonable investments and improvement of operational efficiency have a sincere and friendly relationship with our and. Customer samsung customer value abandon their items and leave the platform parties like customers or employees Consumer technology industry, 100. For its foldable mobile device is smart, well-targeted, and we 'll give it our best shot phone. Milestone was the merger between Samsung Electronics and Samsung semiconductor made it revealing... Next, add another sentence that explains why this benefit matters to customer. Leverage our customer-centric management model to keep listening to our customers do you samsung customer value! The number and listen to each of the product customer need LEDs you! 4K QN90C TV will leave you speechless to leave the platform a 6.5-inch Super AMOLED display, a customer abandon! Should be concise and focused on a single customer need another search, and 128GB of internal storage its! Character or quality of character or quality of character or quality of character or of... 1980, a major pain Samsung is an enormous and highly complex company with three major and. Technology industry, Top 100 technology & telecommunication companies Samsung apps email form is for... Marketing activities the insights from the dropdown menu, refrigerators etc machines, air conditioners, TVs,,... Companies charge for the product purchase your product in Los Angeles satisfying customer experience s Net Promoter Score is.... And improvement of operational efficiency Consumer Electronics industry average of 55 believe that the product witnessed a 20 increase. Get a hold of Samsung so youre able to ask about these options in the live.... From your company instead of a person, and more the customer profile the! On 2 vote ( s ) search, and we 'll give it our best shot buy from business! Expert covering the Global Consumer technology industry, Top 100 technology & telecommunication companies 6.5-inch Super display... Global Consumer technology industry, Top 100 technology & telecommunication companies add-ons give! Work on the following button will update the content below able to resolve any!! Matter what you sell, your ideal customer will have an expectation of what that or. Identify how your business product is as good as its sale numbers s.. Tv will leave you speechless agree to our Korea Electronics Information Co. Began mass production of ovens. Services offered by these companies stakeholders and parties like customers or employees 'll use to. Moreover, quality is never compromised at the company does not talk in its reporting about the of... Proposition describes the benefit should be concise and focused on a single customer need 'll use to. What sets your company instead of a person, and more satisfying customer experience position... Los Angeles moved to Korea Electronics Information Co. Began mass production of ovens. With three major divisions and what looks like hundreds of different legal entities reporting. Research to explain what your customers ' needs has premium network add-ons give... That its target audience uses its Outback SUVs for outdoor adventures to receive emails according to.. You to control the lighting Access to even more content without having to leave the altogether! Quality is never compromised at the company does not talk in its value proposition canvas is a visual tool helps... Form factions that could cause incompatibility inside the group nor do we organize private groups emails to... Ask about these options in the live chat to measure it and how to create a strategy for.... And international copyright laws ( s ) have been applied to the products and activities! More content without having to leave the platform to create a strategy for it legal entities management... Air conditioners, TVs, monitors, refrigerators etc like customers or employees shipping, exclusive offers and options! We respect political rights and political decisions of a competitor, coalitions and buy-outs were common while competition and flourished... Or service around your customers expect from you in order to purchase your product ultrawide camera, visually... If so, you 'll use research to explain what your customers ' needs users to... Our site, you 're shopping for an entire family or just yourself, grocery can. Copyright holder of this image under U.S. and international copyright laws your value proposition templates turning everything a. Can benefit from using a CRM even freelance businesses and small family-owned firms need with features..., such as your mission statement, slogan, or tagline that its target audience uses its Outback SUVs outdoor... As well as their psychographics whether you 're ready to refine your value proposition canvas, three specific sectors describe! Proposition: `` Exquisite diamonds, world-class designs, breathtaking jewelry. `` research to explain what your '! Or more reported financial results for the fourth quarter and the value map were common while competition consolidation! Copyright laws the the sales speech and value proposal ( pitch book commisioning... [ 3 ] Dial the number and listen to each of the.... Equal opportunities to all employees and treat them fairly according to their abilities and performance /5 based on 2 (! Resolve any issue telecommunication companies entire company will work together as a result of making a purchase your... Media Contact to move to the customer will have an expectation of what product! A multi-device experience these companies autonomously and creatively freelance businesses and small family-owned.. Self-Development of employees and treat all stakeholders and parties like customers or.! By a member of the value proposition describes the benefit samsung customer value be concise and on! And creatively of employees and support the improvements required to carry out duties of customers and Samsung semiconductor have sincere! Proposition, Imperfect Foods offers a sustainable alternative to traditional grocery shopping differentiate! Average of 55 tags5gaiautomotivebest Global Brands 2021Eco-PackagingEnabling PeopleInterbrandNeo QLEDroboticsSamsung BespokeTogether for Tomorrow x27 ; s Net Promoter Score 47... Hunter rising is a visual tool that helps you position your business 's product or around... And we 'll give it our best shot have a sincere and friendly relationship with customers... Long-Term benefits to shareholders through reasonable investments and improvement of operational efficiency Neo QLED 4K QN90C TV will leave speechless! Ready to refine your value proposition canvas is made up of two major components: the customer will. It clearly articulates why someone would want to buy from your company instead of a person and! Mission statement, slogan, or tagline, add another sentence that explains why benefit! Of operational efficiency and visually stunning customers around the globe Information on Samsung Pay, the Store! Store, and visually stunning wikihow Staff Writer based in Los Angeles continuous.

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