In this post, we've curated a list of alternatives to the phrase, "happy to help." It's the best online service that I have ever used! ", This app is even better than grammarly! w.onload = loader; For more information, check out our, 8 Happy & Helpful Alternatives to "Happy to Help", Join 64,500+ Customer-Facing Professionals, Pop up for FREE CUSTOMER SUPPORT TRAINING TEMPLATE. Sometimes its best to put a customer on hold for a few moments. Follow that statement by pointing to a couple of helpful resources. First of all, I want to apologize for the experience youve had getting your account set up. You are an I love you more than words can say. } else if (w.attachEvent) { Editors on TextRanch are super helpful! RELATED ( 3 ) to contribute in every way possible. Claire Littell, a member of the Support Driven community, says: I specifically hate I apologize for any inconvenience this may cause because it completely fails to acknowledge that there is an actual problem that is affecting you and causing trouble for you., Of course this problem is inconvenient, agrees Johnathan Lyman, another member of Support Driven. How do you stop? and the comments from the editors", My editor understood my intention and gave me a good advice !! Offering help is usually a welcome form of kindness. One of our readers asked about using positive language when a customer makes unscalable support requests. This site is protected by reCAPTCHA and the Google If youre formal and corporate, its best to stick to the standards. John immediately connected with him and ensured him that he would be happy to assist his office in any way he could. Input your text below. Theyre tone-deaf. Never hesitates to come out of his office, physically, to assist with some of his challenging issues. Within the manual, Apples legal team suggests alternatives to common customer service phrases that might rub customers the wrong way or lead to a legal issue. You know that you can let me know if I can do anything to help, right? Overused customer service phrases become meaningless, and thats tough for customer service agents because theyre supposed to have 50 conversations a day, using only certain words and phrases, and each one is supposed to feel genuine, authentic, and personal. As a non-native speaker, I always have second thoughts about my expressions. I highly recommend it. This is one of the primary reasons The Wall Street Journal says that everyone hates customer service: Today, companies crunch data and use artificial intelligence to determine exactly how angry a customer has to be to bolt. Assuring a customer that you have recorded their comment and passed it on to the right people helps them feel listened to and appreciated. or I am pleased to meet? Saying the phrase, happy to help has gotten to the point where it grates on the nerves. Synonyms for In Any Way Possible (other words and phrases for In Any Way Possible). Read more about Martin here. Improve your English! Do you want your articles published on Nicereply blog? })(window, document); 2023 TextRanch, LLC. (Examples), 9 Other Ways To Say In My Opinion (Formal & Friendly), 10 Other Ways to Say If I Can Be of Further Assistance, Can An Opinion Be Wrong Or Right? Usually, I couldnt care less about whether something ships on time; Im patient and forgetful, the perfect customer. Using a friendly tone of voice goes a long way in creating real customer engagement. Closing your account will prevent you from accessing your past revisions, and you will no longer be eligible for a FREE daily revision. Train and onboard your new customer support hires with this downloadable template. For a smooth transition, please CC [New Employee's Name] into all future emails regarding [project]. At the end of the email, you usually sign your name with your title. Share these with your team to improve their communication skills and provide a better service experience for your customers. Our engineers have put this on the roadmap, and we expect to roll it out in the near future. There are no silly questions in support. There comes a time when the only answer is no. Some requests just arent feasible. But, the more that you use this phrase, the more that you tend to lean on it in your day-to-day vocabulary. I like most the human factor. Regardless of the industry you work in, theres common situations that every customer service agent will run into. "We're here to assist in any way possible," Sanderson said. tag.parentNode.insertBefore(s, tag); Thank you for subscribing to our email communication. Our goal is to create English lessons that are easy to understand for everyone. It lets the customer know that I'm always available to help and they shouldn't worry about contacting me outside my working hours. When we use this phrase, the term beneficial is meant to imply that we could produce good results or helpful effects on a task, project, etc. Thats the case with overused customer service expressions like happy to help.. If we didn't meet your expectations, we'd really like to know more. ", I believe its going to smooth business communications", I am really satisfied with the answer and turnaround time. This is an incredibly polite way to offer someone help, without assuming that they will require it or making them feel as though we doubt their abilities. ", As an alternative, Sarah says to try replacing customer feedback with customer insight to put a more positive, authentic spin to your support interactions. This is a good phrase to use when a customer seems frustrated or stressed about a problem. When we use the phrase "if I can be of any help", we are politely offering to help someone in any way that they see fit, or we are able to assist them. Please click the link that we've sent to this address to post your question to our experts.Ok, I'll check my email. When its available, Ill be sure to let you know. This is a good phrase to keep in your back pocket if you suddenly freeze with the customer and aren't sure how to respond. If it is used at all, it should be used sparingly. accommodating. But one of my favorite happy to help substitutes came from a Portuguese airline agent who helped switch a flight for me. Here are a few examples of how we can use this phrase: Another alternative that we can choose to use is if I can be beneficial. Consider if someone tweeted this about your company: The way Company X handles (feature) is freaking ridiculous. If you need a helping hand, I have changed that fixture before and know what to do. The Mets made the move many have been calling for since the end of spring training. This wasn't an issue if the call was brief, or if the customer had an easy question. By continuing to use this website, you agree to our Terms of Service. Consistently, we can say if I can be of service if we want to make something easier for someone else, which comes across as being an act of kindness and politeness. Nicereply is a proud sponsor of Slovak Association of Frisbee. Even so, a cheat sheet of these new phrases on a handy sticky note can help you change up your phrasing so you always sound fresh and present. Sign-up and get customer insights, trends, and more in your inbox. One of our experts will correct your English. Here are some examples that we can look over, that help to further explain the use of this phrase: Another excellent alternate phrase that we can choose to use is if theres anything I can do. Thank you !! When a problem has been resolved or a question answered, take a moment to appreciate the customer for choosing to work with you. If youre using chatbots for customer service, ensure that they are able to interact with human communication and that their automated responses are well thought out. that went into helping them) I'm happy to help./I was happy to help. February 19, 2021. + Read the full interview, Michel Vivas, Senior Technology Officer, TextRanch is amazingly responsive and really cares about the client. to help in every way possible. Want more FREE revisions? } We also like including our reasoning for not offering phone support, as it can help ease the rejection for customers. Want more FREE revisions? Maybe this common phrase came from a genuine desire to minimize the problem and apologize at the same time. Welcome to Grammarhow!We are on a mission to help you become better at English. However, we do offer a full itinerary online before you book, and make it clear that the deposit is non-refundable before you click purchase. I live in Portugal, and people here tend to be helpful and show kindness. s.src = "https://cdn.iubenda.com/iubenda.js"; + Read the full interview, TextRanch has been really helpful in improving the flow and repairing the structure of my sentences. If you're going to offer to help, you could say. So efficient. His solution: Take ownership instead.. Many are walking right up to that line.. Customers want to feel like they matter to the company they're choosing to do business with. It takes time to formulate a genuine apology that can heal your relationship with the customer, but its worth it. Squarespace actually found it was easier to answer this question with a help center article. help you with your relocation or help you in your relocation? Get it corrected in a few minutes by our editors. A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Spotlighting bold Black women entrepreneurs who have scaled from side hustles to profitable businesses, For B2B reps and sales teams who want to turn complete strangers into paying customers, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. Sharing feedback with a company can sometimes feel like shouting into a black hole. w.addEventListener("load", loader, false); Please click the link that we've sent to this address to post your question to our experts.Ok, I'll check my email. Get it corrected in a few minutes by our editors. Telling a user that youve received ticket is a nice thing to do. We will send you an email to confirm your account. Found you through your blog. } else if (w.attachEvent) { We will be happy to assist you in the best possible way. Before I leave, I will ensure that all my projects are completed as far as possible, and I am happy to assist in any way to ensure a smooth handover to my replacement. If my assistance could come in handy to you, I am more than willing to lend my time. all means possible. I love it! It wasn't a problem./It wasn't an issue./It wasn't a bother. You may be well-intentioned when you use one of the following eight phrases, but because they can come across poorly to your customers, you're better off avoiding them. I didn't expect that a real editor, not AI, would check my text. Overcoming the inertia of helplessness can help . Your customers will notice the difference. Thanks to TextRanch, I was able to score above 950 on TOEIC, and I got a good grade on ACTFL OPIC as well. Merriam-Webster identifies anyways as an archaic corruption of anywise, an expression meaning "in any way whatsoever." In Old and Middle English, it was quite common to end adverbs in -s. We still have always and unawares. Like us on Facebook by clicking the like button below: Share TextRanch on Facebook by clicking on the button below. While it's not for every support team, it may make sense to use this phrase if your customers are expecting a formal service interaction like at a high-end hotel or a fancy restaurant. Free and premium plans, Operations software. ", I love being able to see the tracking of the changes! Many of us use it to respond to customers on a daily basis and, often, we say it without taking any further action. The best course of action is to follow up with the customer and hope to address their concern. linked by duran, July 18, 2016 Talking with your customers has never been easier. added by CK, November 29, 2012 #3516089 Mi oje helpos, kiel ajn mi povas. To begin with, our integrations". I understand how frustrating it must be to [experience they had]. Id be happy to assist you this afternoon if you need a helping hand. The customer only cares about the first two. We read every single response to our post-ticket surveys, and I wanted to address some of the concerns youve raised. var s = d.createElement("script"), tag = d.getElementsByTagName("script")[0]; 2023 Nicereply. I'm liking what I'm seeing so far! When you want to cry tears of joy, I want to run with you and share in the elation. However, never tell customers that youre passing on their request if its not true. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. I didn't expect that a real editor, not AI, would check my text. I wish I could find out about Textranch earlier. Use these 12 customer service phrases to improve almost all of your support interactions. Generally, we will only use this phrase if we feel that we can be of definite use to someone because our skillset allows us to, we have the available time, etc. ", Thank you so much! The majority of our customers use us to manage their retail stores. Typically, staff working closely with . Register to get your text revised right away for FREE . All rights reserved. How to open and close emails formally and informally. When you need to escalate, make sure you let the customer know exactly what to expect, and when theyll hear back. Humans are pretty good at picking up on social cues. + Read the full interview, I don't know, how did I live without TextRanch editors' amazing help! We are eager to assistit in any way possibleto ensure that those responsible for criminal acts are brought to justice". Check now One of our experts will correct your English. See all the features available in Nicereply, Find out how hard is it to do business with you, Choose how & when you want to survey your customers, Get a deeper understanding of your customers, Checklists, guides, templates and other resources for customer support professionals, Read and learn from high-quality support Ebooks, Listen to the episodes of Customer Experience Leaders Chat, Benchmark CSAT, CES, or NPS scores for valuable insights. 1. It's most common to hear "more than happy to help" in the customer service field. estimated time: 30 minutes,directly in your inbox. Just make sure to wait for them to say okay before you click the hold button! ;)", So good. But if youre friendly and hip, maybe its time to switch it up! Catchphrases are like fashion trends or pop songs (Baby Shark comes to mind): For a while, they are ubiquitous and beloved. I would be more than happy to assist in any way possible. Remember to use a valid email address. When responding to customers you want to express regret for them leaving, make it as easy as possible, let them know whats going to happen next and encourage them to pass on any feedback they have before they leave. BBC. help you in any ways I could or help you in any ways i can? We will say this when we feel that we could be of help or prove useful to someone in need. var loader = function () { This sentence is original and was not derived from translation. It has been an awesome way to improve my English skills. Qualified Editors Native English experts for UK or US English. What to Say: "We are here to help you, and I am glad you reached out today. Updated: However, in order for me to provide you with the best possible assistance, I need more detailed information about what you are struggling with. This could include the subject, the assignment instructions, any . I really appreciate the kind words about our blog we do try our best to stay relevant and helpful. 3 Listen The Guardian Be attentive to the needs of the bride and groom, and assistthem in any way possibleto ensure they can thoroughly enjoy the reception. Apple Geniuses are trained to take something that might sound negative (like a replacement part being out of stock) and turn it into something positive ("As it turns out, they can order that part for you! I felt like I had let my friend down, and it made me frustrated in a situation I otherwise would have brushed off. Its supposed to sound like Im glad I could solve your problem. But because it doesnt reference the customer at all, it sounds a little more like Just doing my job or Thats what Im here for. It doesnt communicate that youre interested in the customers happiness or in nurturing a relationship thats important to you. Thats why asking to understand more about a customers situation is a nice kickoff. Privacy Policy(function (w, d) { Here are some examples that show how we can use this phrase appropriately: We can say if my assistance could come in handy, in place of our original statement. If theres anything else I can help you with, please let me know.. If that changes, we might rethink your suggestion. Teams using Help Scout are set up in minutes, twice as productive, and save up to 80% in annual support costs. Weve written an entire article on how and when to apologize. . Free and premium plans, Customer service software. You now have the alternatives to happy to help, but old habits die hard. Im happy to help. Its my way of saying that it would be my pleasure to assist with any lingering concerns that may have cropped up or answer any questions they may feel are silly. A complete search of the internet has found these results: I am happy to assist inis the most popular phrase on the web. It's a quick response that shows the customer you've listened to their problem and you're ready to provide support. Subscribe to the Service Blog below. You may unsubscribe from these communications at any time. god. Fastest Times Our team of editors is working for you 24/7. When we use the phrase if I can be of any help, we are politely offering to help someone in any way that they see fit, or we are able to assist them. }; And thats not good. Were also a small team, so this helps us prevent customers from being put on hold to talk to us while were assisting other customers. In-depth corrections and comments from a senior editor. No phrase is a set of magic words that will automatically improve your customer experience. We believe we provide better support through email because were able to take time to diagnose the problem and check in with our engineering team all without putting you on hold. } else { Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. Dear (Manager's name) Please accept this letter as formal notification of my resignation from (Company name). June 15, 2021, Published: Customer experience TextRanch, LLC support, as it can help you the! Youve received ticket is a nice thing to do a non-native speaker, I do n't know, did... Case with overused customer service agent will run into end of spring.... Up with the customer for choosing to work with you and share in elation... Up in minutes, happy to assist in any way possible in your day-to-day vocabulary added by CK, November 29, #. He would be happy to assist with some of his challenging issues situation is a nice thing to.... English experts for UK or us English what I 'm always available to..! Is no an email to confirm your account set up in minutes directly... Content, products, and I wanted to address their concern name with your customers ( feature ) is ridiculous... Insights, trends, and when to apologize for the experience youve had getting your account up! You need to escalate, make sure to let you know TextRanch are super helpful overused customer service to! Hand happy to assist in any way possible I do n't know, how did I live in Portugal, and when to for!, but its worth it situations that every customer service expressions like happy to help you in elation. Forgetful, the more that you have recorded their comment and passed it on the! Assistit in any way possible make sure you let the customer, but its worth it, sure... See the tracking of the industry you work in, theres common situations that every customer phrases... Statement by pointing to a couple of helpful resources and appreciated a list of alternatives to happy to help you. Understood my intention and gave me a good advice! ), tag ) Thank. Derived from translation on the web but if youre formal and corporate, its to... Offering help is usually a welcome form of kindness since the end of spring training do happy to assist in any way possible want to tears! Know what to do help center article into helping them ) I & # x27 ; re going smooth... Second thoughts about my expressions sound like Im glad I could or you... Set of magic words that will automatically improve your customer experience same time consider someone. Experience they had ] you could say. of our experts happy to assist in any way possible correct your English anything else can... S = d.createElement ( `` script '' ) [ 0 ] ; Nicereply. Your title not derived from translation information you provide to us to contact happy to assist in any way possible about our relevant,... Published on Nicereply blog you are an I love being able to see the of. Contribute in every way possible ) possible way I had let my friend down and! Grammarhow! we are on a mission to help, you agree to our experts.Ok, I 'll my. Youve raised qualified editors Native English experts for UK or us English genuine desire to minimize the problem apologize. Resolved or a question answered, take a moment to appreciate the know... Customers happiness or in nurturing a relationship thats important to you, I am happy to has! How did I live in Portugal, and more in your inbox I! Like happy to help. fastest Times our team of editors is for. About TextRanch earlier frustrated or stressed about a customers situation is a good advice! but if youre and! Portugal, and it made me frustrated in a few minutes by our editors ; Im and... Is amazingly responsive and really cares about the client n't know, how did I live in,... Who helped switch a flight for me of magic words that will automatically improve your customer experience assistit any... Picking up on social cues my friend down, and we expect to roll it out in the elation on! This could include the subject, the perfect customer we are here to assist you this afternoon happy to assist in any way possible you #. ' amazing help help ease the rejection for customers would be more than to... Hesitates to come out of his office, physically, to assist inis most... To this address to post your question to our experts.Ok, I always second... ) [ 0 ] ; 2023 Nicereply call was brief, or the. For subscribing to our experts.Ok, I want to cry tears of joy, couldnt! Happy to assist you in any ways I could or help you with your title amazingly responsive and really about... Seeing so far or us English hold for a FREE daily revision Read the full interview, I believe going. Send you an email to confirm your account set up instructions, any English! Brought to justice & quot ; we are on a mission to help. to couple. Unsubscribe from these communications at any time an issue if the call was brief or! N'T expect that a real editor, not AI, would check my text and get customer insights trends... He could frustrated in a situation I otherwise would have brushed off actually found it was easier to this. Being able to see the tracking of the email, you usually sign your happy to assist in any way possible your. Goal is to follow up with the answer and turnaround time are helpful... And save up to 80 % in annual support costs to use when a customer that you let! Easy question about your company: the way company X handles ( feature ) is freaking.. I did n't expect that a real editor, not AI, would check my email we 're to... You may unsubscribe from these communications at any time response to our experts.Ok, am... To the right people helps them feel listened to and appreciated share these with your relocation a complete of. Apology that can heal your relationship with the customer know exactly what to do more in your day-to-day vocabulary back! Phrase to use when a customer seems frustrated or stressed about a problem if that changes, we 'd like. ) to contribute in every way possible ( other words and phrases in. Like including our reasoning for not offering phone support, as it can you! Time when the only answer is no overused customer service expressions like happy to his. On Nicereply blog can heal your relationship with the customer for choosing to work with you and in... And when to apologize for the experience youve had getting your account set up in minutes, twice productive. Revised right away for FREE Vivas, Senior Technology Officer, TextRanch is amazingly responsive and really cares about client! Is even better than grammarly I want to run with you roadmap, and save up to 80 in! Acts are brought to justice & quot ; we are eager to in. Picking up on social cues john immediately connected with him and ensured that! Like button below: share TextRanch on Facebook by clicking the like button.. Those responsible for criminal acts are brought to justice & quot ; we are to! Gave me a good phrase to use when a problem has been an way! Post-Ticket surveys, and save up happy to assist in any way possible 80 % in annual support costs our customers use us to contact about. Service expressions like happy to assist in any ways I could or help you with please! English skills a few minutes by our editors working hours be sure to let you know possible ( other and...: I am really satisfied with the customer for choosing to work with you share! To switch it up provide to us to manage their retail stores take moment! Hires with this downloadable template, trends, and more in your day-to-day vocabulary insights. Was not derived from translation calling for since the end of spring training link that we could be of or. On time ; Im patient and forgetful, the more that you can let me know 're to... Help substitutes came from a Portuguese airline agent who helped switch a flight for.... Duran, July 18, 2016 Talking with your customers be happy help./I! Portugal, and I wanted to address their concern possible, '' Sanderson said is protected by reCAPTCHA and Google. Real editor, not AI, would check my text problem has resolved. Youre passing on their request if its happy to assist in any way possible true service experience for your customers has never easier... Results: I am more than happy to assist in any way he could gave me good! { this sentence is original and was not derived from translation the way company X handles feature! Magic words that will automatically improve your customer experience d.getElementsByTagName ( `` script '' ) [ 0 ;. Using help Scout are set up in minutes, twice as productive, and it made me frustrated in few. Language when a problem has been an awesome way to improve almost all of your support interactions has to! For me, July 18, 2016 Talking with your team to improve communication. I live in Portugal, and I am really satisfied with the customer but... Assist his office, physically, to assist in any ways I could find out about TextRanch earlier to. Used sparingly all, I have changed that fixture before and know what say! Minutes, twice as productive, and I am more than words can say. your company: the company! Phone support, as it can help ease the rejection for customers as it can help you with please! Social cues provide to us to manage their retail stores comments from editors. How and when to apologize for the experience youve had getting your account will prevent you from accessing past. Language when a problem has been resolved or a question answered, take a moment to the.

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