Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. I've booked an AirBnB for a long stay. I am not sure how old the building is but everything seemed to be new inside. She said I could dispute the charges with my bank, but there's nothing she could do for me, and she refused to transfer me to a manager. I reached last week, and so far it's been good. Answer (1 of 7): No, because hotels don't want to spoil their reputation, by calling police We stayed at the hotel for our trip to Sonoma. Travel Troubleshooter: Budget charges $250 for calibrating a camera. The hotel is at the far south end on Sonoma county. A very impressive building and it was just as good inside.We were tired after an 11 hour flight but managed to stay awake for a great dinner and breakfast very early the next morning was great too. I am literally getting stressed out just recounting this unbelievable experience and writing this. Its important to read the hotels smoking policy before booking a room to avoid any surprises. Smoking. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The icemaker was broken on the 7th floor. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. So what went wrong here? I then asked if he would go to the room with us, and inspect it, that he wouldn't find any evidence or smell of smoke, ANYWHERE. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? I could have been hit with a smoking fee, but wasnt. We also have your signature upon checking in on the do not smoke registration sheet, unfortunately there will not be a rebate on this transaction," he wrote. Updated: 5:47 PM EDT Apr 17, 2023. 499 reviews. Tiki bar almost as good as Oahu in Ha. Nonsmokers have filed lawsuits against landlords or fellow tenants on the basis of nuisance, breach of statutory duty to keep the premises habitable, breach of the common law covenant of peaceful enjoyment, negligence, harassment, battery, and intentional infliction of emotional distress; courts have ruled for and against nonsmokers in . Told I was a liar! The beds seemed comfortable enough and I noticed no odors or other main issues. Filing fees perhaps, but even the $250 is a toss-up at best. Understanding The Intricacies Of Hotel Billing, Can You Have Visitors In Hotel Rooms? A man who is wanted on multiple charges, including manslaughter, for a crash that killed a 79-year-old woman is now . Rooms are clean and spacious and bedding was comfortable - but that is about all I could say. Period. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. Being accused of smoking in a hotel room is a serious matter. . In theory only, probably. Between the empty parking lot in the morning, and the nearly empty restaurant at breakfast, I would guess that the hotel was less than half full. I loved the beach. Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. A breach of contract just simply means that one party was obligated to perform and they have either have not performed or have said that they will not perform. Did you respond to the hosts initial complaint? I do apologize if this was of any inconvenience to you. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. A few weeks after my stay, I noticed a charge on my American Express card for $250. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. Is that legit? But I didnt do it! Gunmen storm Mexican resort, kill 7 people, including a child, California is changing how it goes after illegal cannabis farms, Caught off guard: How South Floridas rare storm compares to others, and where it sits in history, The final encore for Phantom: What the show means to one New Yorker who saw it dozens of times, For Varland brothers, now both in the MLB at same time, a dream come true, Do Not Sell/Share My Personal Information. Contact him at chris@elliott.org. I contacted the company, and it refunded the $250 cleaning fee. I am a licensed attorney, admitted to practice in state and federal court.I have a nearly 100% satisfaction rating so all that means is that you can count on me to help today. Upon arrival, the pool table was closed/broken, the shuffleboard was closed/broken, and the only other games (ping pong and air hockey) were occupied by other guests of the hotel. As with any hotel, we are constantly striving to make improvements that will be of better value to the guest. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. We surely hope to see you again this summer. The Sheraton in Petaluma is a great hotel if you are looking for a chain hotel that is close to Sonoma, Napa, and Santa Rosa. If they cannot provide any evidence, stand your ground and insist that you did not smoke in the room. Still, Red Roof notes that it only charged you half the normal cleaning fee.Related Articles Contact him at elliott.org/help or chris@elliott.org. How Many Hotel Rooms In Las Vegas: A Comprehensive Guide, Do Hotels Send Mail To Your House: A Comprehensive Guide, Understanding The Meaning And Importance Of Accessible Hotel Rooms. Instead, Ace added the charge directly to your American Express card (a so-called late charge) without a word. Orange. He then said "We;;, someone in your party was smoking in that room" I again explained I knew NOT A SINGLE PERSON in that entire sold out hotel. She was puffing away on a cigarette. Literally walked away. The fact that it was dragging its feet was not encouraging, but you might have eventually prevailed. standard king room - smoking, queen room with two queen beds - smoking. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? Filing a credit card chargeback was the last thing on Amanda Dunlop's mind when she booked a vacation rental on Airbnb. I am a non-smoker being accused of smoking and being forced to leave. This glitzy city, Read More How Many Hotel Rooms In Las Vegas: A Comprehensive GuideContinue, Have you ever wondered if hotels send mail to houses? A traveler is hit with a $250 cleaning fee for smoking in his New York hotel room. Taxes and fees that are shown are estimates only. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. So I brought up the point that if in fact someone was in my room, it would be their liability for giving them access to MY ROOM. The beloved Slow Boat Tavern in Hillman City is closing, Our food critic ate 500 tacos around Western Washington to pick his top 30, A perfect hike for spring: Beach, boats and bluffs on Camano Island, Crystal Mountain extends season to May 21; Alpental set to close April 23, Waited too long to get a passport? We will continue to remain cognizant of noise levels and can assure you that we aren't smoking in your property.". SOUTH PORTLAND, Maine . A hotel charged me a $300 smoking fee. Therefore, you should not have to pay a smoking fee or half a smoking fee. I had stayed at Ace Hotel in Palm Springs a year ago with a group, and had been thoroughly impressed with my stay. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. False accusations can ruin a perfectly good stay and even lead to additional charges. A Comprehensive Guide. This will eliminate any confusion and ensure that you wont be accused of smoking in the room. Thank you for the review. Should you come back in town, please contact me directly and I'll be happy to assist you with finding an appropriate room that suits your liking. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. After this guest checked out our Housekeeping Department noticed a smoking smell in the room and so the $200 deep cleaning fee was charged to the guests credit card. How can I seem modest? They can be. Hotel Falsely Accused me of Smoking in Room - Charged $200 Cleanup Review of Sheraton Sonoma Wine Country Petaluma Reviewed December 4, 2008 This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Stay FAR FAR AWAY from this hotel The omni was cheaper, but sold out. We take our commitment to a smoke free environment very seriously and when a room has been smoked in we have to deep clean it for the next guests comfort and health. Also, we had two $3,500 laptops and a lot of camera gear in the room. Thanks for the advice! They've likely satisfied that requirement. Period. They got back to me & said it was a valid charge & refused to remove it. Consumers: Ask Lawyers Questions and Get Answers for Free! But it's not a perfect comparison. I was just charged $175 for smoking in my hotel room. Please do not quote spam as this enables it to 'live on' once the spam post is removed. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. No fairer than a car rental company saying that any damage that happened to your car while you rented it is your responsibility. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Emerald Beach Hotel: Falsely Accused of Smoking in Room. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. We were there for three nights from a Sunday and even though you would think it was peak time, it was still pretty quiet. York hotel room had two $ 3,500 laptops and a lot of camera gear in the room been.... It to 'live on ' once the spam post is removed could have hit... How frustrating it can be to deal with x27 ; s been good any hotel, we two. Pm EDT Apr 17, 2023 was dragging its feet was not encouraging but. Non-Confidential basis only killed a 79-year-old woman is now killed a 79-year-old woman is now are shown are only. 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