Think of the MPW as just another device connected to your home network, and you can now have internet signal on your mobile devices with this config. Additionally, Turn OFF 2.4 MHz WiFi Band. my laptop and mpwp idle, I figured this is kind of weird leading me to it possibly being defective. {{serviceProduct.inventory.prices.sale.amountFormatted}}, / But post-firmware-update, the difference was night and day. WD's My Passport Wireless drives are battery-powered and wirelessly accessible from your phone or tablet, with no internet connection required. Wi-Fi LED off and Power/Battery Status LED blinking white, To turn on from standby, momentarily push until lights start blinking. The left button (looked at from the drive's front) does a bunch of things: activates an LED battery gauge on the front face of the drive, triggers a WPS connection to your router for easy configuration, and initiates an SD-card data transfer. back to Windows network, on the dashboard wifi tab, that it Wait 30 seconds to ensure the hard drive and Wi-Fi lights are illuminated before continuing to the next step. With My Passport Wireless Pro, you can simultaneously stream up to 8 HD videos2 to multiple connected devices. Press and hold about 5 seconds to start WPS. Added support for My Passport Wireless SSD, Manual database rebuild is required after firmware upgrade, See knowledge base article 20684 for compatible RAW image formats, Added support for Copy All for SD/USB storage import; removed Move function, Changed SD/USB storage import folder format with additional timestamp (ISO8601). Being more-than-casual photographers, we took the drive for a spin to see how it stacks up to the competitionand how well it fulfills its mission of streaming wirelessly. I suggest you get your devices connected to the home network as they should be. Once the update is complete, the My Passport Wireless Pro will automatically reboot and the LED will return to the normal ON state. (Of course, when you turn on Drive Lock, Id really recommend not losing your Wi-Fi and admin passwords! If you click an affiliate link and buy a product or service, we may be paid a fee by that merchant. Source: Ontrack data for calendar year 2022. Limitations apply. If Ontrack cannot retrieve data due to covered data loss events, Western Digital will refund you the full plan price1. Plex organizes your entire media collection through a simple interface and enhances it with descriptions, plot summaries, film posters and more. While the 802.11ac wireless is an improvement, we couldn't gauge how much the presence of 802.11ac affected our experience during our usage. properly connected and accessible, when the connected devices As for accessing the drive via a PC? might be fruitful to ask what these 3 settings are after the To handle the drive's basic configuration, simply open a browser and type http://mypassport or type the DNS address (http://192.168.60.1) as found in the manual to get started on a PC. (See our Performance section for more on how the Wireless Pro did in our battery tests.). * If your product is not listed above, please visit the product page. After the firmware update, we did get JPEG previews for some folders via the All tab (which is how you access the file-folder structure on the drive), and some through the Photos tab, but not for all. 2 questions I asked, I went into my Windows Networking SSID However, the battery level may be lower when you take it out of the box as it may have been in transit or on the shelf for a significant length of time. problem (it is next to the wall of the room with the router), The media content in question may require more memory and cpu that is currently available on the device. wifi distance between the mpwp and router as not being the Just take the MPW out of the mix and work on your network issues. You will see a pop up confirming to upgrade your firmware. The app defaults to showing all files and folders. Works With PC and Mac Computers Out of the Box Making a move? The feature hasnt graduated yet to the My Cloud app, so its a little challenging to find - heres the way to do it: 1.) Even worse: The search mechanism under the Music tab didn't even find files that had an artist's name in them. Please try again later. In addition to our formal wired testing, we ran some informal numbers to try out the other transfer aspects. We then tried a very highly compressed MP4, a rip file of The Lord of the Rings trilogy (a 3.2GB file), and we were able to get much smoother streaming on the iPhone 5 by itself. The bitrate of the video that is streaming from the My Passport Wireless to the device must be 150Mbps or less. Click Ok. Hi. Clicking on the connect button on it, then automatically transferred me to the dashboard (browser = 192.168.60.1) and then to a wizard that provided the various steps to connect it to my main network/internet. Its a radically different design and it can be argued that it has an improved set of features, with a lot of lessons learned from the first-generation wireless hard drive. When the NAS mode is active, the maximum power output for the USB port is 0.9 Amps. WD 3TB My Passport Wireless Pro USB 3.0 External Hard Drive So you can store your photos, videos, and other files, but the real question is, how do you access those files? For example (and ironically, for a product aimed at photographers), the app struggled to display the JPEG images we had loaded onto the Wireless Pro. Cosair K100 optical mechanical keyboard, M65 rgb Elite mouse, MM700 rgb desk mat, Virtuoso . For example, when we first signed in and got connected, the app prompted us to automatically back up our entire iPhone. Im guessing there should be a WDWP file system ? My Cloud EX2. Be sure MPW is ON when you do this. Thanks, Ive sent it back to Amazon, it was a warehouse deal so it was sent back to Amazon broken, I guess amazon either didnt check it or its gone wrong in between them checking and getting to me. The button at right turns the drive on and off. Price {{inventory.prices.list.amountFormatted}}, {{inventory.prices.list.amountFormatted}} Thanks. Plex can do a pleasing job with organizing and serving your media, but the inherent limitations of Plex underscore why the My Cloud app becomes so important for the overall usability of the Wireless Pro. 3.) It may be just a few moments, or a few hours. Ontrack offers decades of expertise in data recovery with a very high success rate. We did manage to connect to the drive using the free My Cloud application on an Android phone. When we first tested the drive, the power button was actually our first source of frustration: It behaved inconsistently upon power up, and it took seemingly forever to power down, one of the handful of glitches we experienced with the firmware that the drive shipped with. An SD card slot is located on one side and two square buttons one for power and the other one for accessing the SD card are located on the other, alongside a flat USB 3.0 connector and a standard USB 2.0 host port. Press and hold the power button for 3 seconds. If I have the same issues with the new one, Ill be re-reading your emails, I figured it was caused by conditions other than the MPW was defective. Actual Price {{inventory.prices.list.amountFormatted}}, {{inventory.prices.sale.amountFormatted}} wifi. Oops! This answer explains how to address streaming media issues using a My Passport Wirless Pro and SSD. Support for this product is ending 12/31/2024 and will no longer be available per, Setting up your My Passport Wireless is Easy, Stream or download supported media to My Passport Wireless, Navigating folders on your Mac or PC with My Passport Wireless, 01/08/2018 (1.04.17), 04/17/2017 (1.03.04), 12/30/2016(1.02.24), 07/25/2016(1.01.11), 6/21/2016 (1.01.08), My Passport Wireless, Pro, SSD & Mobile App: Limited Support, How to Get the IP Address of a WD Network Attached Storage (NAS) Device, How to Map a WD Network Drive on Windows 10 and Windows 11, Instructions to Format a Drive for Use with Windows or macOS. - After the My Passport Wireless Pro boot up, the disk LED will start . See how to power on, wirelessly connect to, and. Sadly, we couldn't get our Windows 10 test machine to connect with the drive wirelessly, either on the 2.4GHz or 5GHz channels. WD says this is because of how the My Cloud app handles JPEG files. Turns the drive on and off and wakes the drive from standby mode: The My Passport Wireless Pro device is pre-charged at the factory. Under Media we could adjust media server settings and set the SD-card slot and USB port to auto-import; this browser-based interface is the only spot to view the progress of a transfer. The included quick start guide will indeed get you started on a wireless connection, but then you have a bit of detective work ahead to suss out what to do next, beyond downloading the WD My Cloud app, which is now updated to support the Wireless Pro. Trademarks. We connected to our Apple iPhone 6S Plus using the 5GHz band. 1996-2023 Ziff Davis, LLC., a Ziff Davis company. appear in my File Explorer network, including my MyBookLIve NAS Learn more about My Passport Wireless SSD here: https://www.wdc.com/products/portable-storage/my-passport-wireless-ssd.htmlLearn more about My Passport Wireless Pro here: https://www.wdc.com/products/portable-storage/my-passport-wireless-pro.htmlMy Passport Wireless products are all in one portable drives that help preserve photos and videos captured on your cameras and drones. {{relatedProducts[item.code].minPricedSKU.billingPlanName}}, By entering your email address, you agree to receive communication from Western Digital that includes news, offers and updates and acknowledge Western Digital's, {{promotionInfoPerProduct[item.code].cpJson.ctaLabel}}, Flexible payment options through Western Digital Credit, 1. The Wireless Pro also comes with a massive 6,400mAh battery which can be used as a power bank. - Turn ON the My Passport Wireless Pro. That meant file sharing relied on the file-sharing protocols of iOS, which means you can do some sharing and moving of files, but your flexibility is tempered by the My Cloud app. Sadly, video streaming was less consistent. Yes, it is more expensive than its predecessor, but it is a better product on almost all counts. However, the Western Digital My Passport Wireless Pro, a beefed up version of the previous drive, has arrived on our desk note that it doesnt replace the existing model, just complements it. Hold down the power button, nothing happens no wifi or hd indicator light activity? ), Powered by Discourse, best viewed with JavaScript enabled, My Cloud OS 3 Personal & Network Attached Storage, Shut down My Passport Pro Wireless without computer. It then allowed file access through my network and also through a mapped drive letter. 2X 2TB samsung 980 pro. Thanks for your help. all broadcasted ones to select from and finally access to the The LaCie scored 114.2MB per second on sequential read, and 113.1MB per second on sequential write, to the Wireless Pro's 112.3MB read and 111.6MB write. However, even if it NSW 2059. Do one of the following: My Passport Wireless Pro User Manual 35 fUsing an SD Card with the Drive For a Windows PC, in the left pane of the File Explorer window, click Network > MYPASSPORT > Public > SD Card Imports. Just turn it on, connect, and go. Use My Passport Wireless Pro as a Wi-Fi hub and share an Internet connection with up to eight (8) separate devices. Turn OFF WiFi Networks. And then you're into the My Passport Wireless Pro dashboardmuch as we've seen before on other WD My Cloud-enabled drives. Your mileage will vary though, as ever, but it is worth noting that you will not be able to use the drive wirelessly when you connect the device to a laptop or any other peripherals. Too many people mess these things up, format them and end up returning them. This connection is fine, for purely access to the MyPassport and the internet access provided by the router, however it negates all of the network devices connected to the router. Someone will respond via email to your request shortly. The My Passport Wireless Pro comes in 2TB and 3TB storage capacities, making it perfect for storing 4K video, photos, documents, and more. You are now in the My Passport Wireless Pro Web Dashboard. Tap the Hardware button in the ribbon at the top. TechRadar is part of Future plc, an international media group and leading digital publisher. large files, I want to be able to connect by usb to my PCs and 4.) Each time you turn the MPWP back on pn home it will reconnect to the home wifi and you always connect your devices to home wifi and never the MPW when at home. Blue 1st, 2nd, 3rd. their PC. Once you manage to connect to it over Wi-Fi, head over to http://mypassport to configure your drive. Otherwise, I would say your unit is DOA. If you have sames issues again, Id say there are other reasons why you are having trouble. We intuitively jumped in by plugging in the drive over USB and nosing around on the drive's Windows software folder to find the necessary installer files, and figured out how to get to the Web-browser-based dashboard. I never connect it at home for this purpose except for testing it before leaving with MPW. I guess I have a DOA dead MPWP unless anyone can suggest anything. both the laptop and WPWP being continually on. But neither that folder, nor the dozen artist folders we transferred, were recognized in that tab, nor were any of the songs residing outside of those folders. Other one I had has temp senors. See Data Recovery Plan. 4th 75% or above Blue 1st, 2nd, 3rd 50-74% Blue 1st, 2nd 20-49% Otherwise the default is no password. return it to try again. connection SSID for the router, or just Other as mine does? While there I may use it from iOS things to play music and videos. That's especially so since the WD Access PC software has nothing to do with the basic Web-based dashboard for the deviceand that software isn't even mentioned by name anywhere in the manual. backups, through my home network to both my desktop and laptop, Could have added smaller one that came with fans. really appreciate someone that provides diligent help for those Powering up got more consistent, though we did have to press the button a little harder than we'd expected. The app integrates into your Windows system tray or is accessible via Windows' Start Menu. Insert the SD Card. With it Details The Web Dashboard has some other cool advanced features, like turning on SSH and FTP access, as well as a feature called Drive Lock. Drive Lock is particularly cool because itll deactivate the USB 3.0 port functionalityso if your drive is lost or stolen, the person who finds it cant just plug it into a PC and access all your stuff. For additional assistance with driver issues please see Answer ID 13977: How to Install WD Drivers for Windows and macOS on External Drives. Using a web browser, open the My Passport Wireless Pro dashboard. than desired, with some of the touches needed to finalize it, Drivers for external drives are provided by the Windows or macOS Operating System (OS) being used and are installed when an external drive is connected to the computer. That means you can connect a phone or tablet (or a short-lived action camera) to siphon power from the Wireless Pro's battery, albeit slowly; the port outputs 5 volts, at 1.5 amps. I was looking for a means of reconnecting to where I can again select the main network to connect the drive to, namely the wizard as in the original connection. It took deleting the app and reinstalling it to nix that action. What is noticeably different is the drive's weight. My Passport Wireless Pro cannot be connected to the LAN router or connected to the internet. Go to your web browser (i.e. The other contenders we've lined up here are the Seagate Wireless Mobile Hard Drive (the 500GB version we tested, mentioned earlier), the LaCie Fuel (1TB), the Toshiba Canvio AeroCast Wireless Portable Hard Drive (1TB), and the now-defunct Corsair Voyager Air 2 (1TB). After talking with WD, the company managed to improve the experience with the first firmware update and a subsequent app updatealbeit just barely improved. Everything on my MPW is a COPY of stuff on my My Cloud NAS network.I never lose signals following above procedures. When you connect an external storage device to My Passport Wireless Pro, you instantly upgrade it to wireless storage. For a low, one-time fee, the plan includes one in-lab data recovery attempt, shipping costs to and from Ontrack, and in most cases, a warranty replacement device1. - After. When we questioned WD about the speed, the company acknowledged the obviousthat performance will depend upon the speed of the card you're using. Download the firmware to your desktop and you will find the actual firmware in this format: MyPassportWirelessGen2_x.bin. Please see below for more information on each method. My Cloud Learning Center Looking for more information about WD products? Wireless Access to External USB Storage Share footage from your latest shoot, or entertain an entire group, all with a single device. meaning that I need it primarily connected by wifi to my home The last time we looked at a wireless external hard drive from Western Digital the My Passport Wireless we werent really impressed. If there is a new update, you will see a pop up confirming to upgrade your firmware. Connect My Passport Wireless Pro to the Adobe Creative Cloud through the My Cloud mobile app to quickly get photos and videos from your camera, to your drive, and into the Creative Cloud. all appear under the Network. My Passport Wireless Pro cannot be connected to the LAN router or connected to the internet. Heres how it works. Ive tried a reset my holding power and wps button down for over 10 seconds. 2. The My Passport Wireless Pro unit comes with a 12.24W adapter (5.1V @ 2.4A). Those speeds are an improvement over those of the My Passport Wireless, but they don't come close to maxing out the speeds of Ultra High Speed (UHS) and UHS-1 SD cards. Ive plugged into a PC I can see the drive as an external drive thats it. And if you have a Wi-Fi password turned on, they cant connect over Wi-Fi either. my laptop connected to the router by wireless, I figured the And when you activate Drive Lock through the device dashboard, you prevent unauthorized USB access to your content if its ever lost or stolen. What version(s) of Windows are you using and if all is well, your devices will appear under Network of File Explorer. Using a web browser, open the My Passport Wireless Pro dashboard. It was more than twice as fast as the Seagate (unsurprising to us, given that that Seagate wireless model targets a value price point, and the drive was poky on other tests, too), and edged ahead of the Corsair, which scored a 248.5. Trying to reconnect, by clicking on the drives SSID connect button, only connects it as the main network, not taking you to the dashboard wizard as the original connection did. Strong Wi-Fi Performance *END, Western Digital Product Lifecycle Support Policy, My Passport Wireless: Connecting to a Wi-Fi Network, How to set up My Passport Wireless with Windows, My Passport Wireless Pro & SSD: Power LED Behavior After Firmware 1.05.01 and Higher, My Passport Wireless Pro & SSD: Not Charging The Connected Mobile Device, My Passport Wireless: Does Not Charge While in Use and Connected to the Power Source, Boot-up or USB mode activity or SD Card Transfer Activity, Pulses in the color of the correlating charge state (for example, pulses orange when charging between 20 and 49%), Wireless network connected or active (all modes), Wireless network connected to access point (AP) but no Internet connection (shared connection mode), Wireless network failed or no network connection (all modes), Blinking red with Power and Battery Status and Wi-Fi LEDs alternating. Instantly upgrade it to Wireless storage deleting the app defaults to showing all files and folders Id say are! Pro also comes with a 12.24W adapter ( 5.1V @ 2.4A ) PC... Your Wi-Fi and admin passwords, plot summaries, film posters and more head over http. Entire group, all with a single device not retrieve data due to covered data loss,! Power on, connect, and, MM700 rgb desk mat, Virtuoso Install WD Drivers for and! On how the Wireless Pro can not be connected to the home network as they should a... 4. ) just a few hours to address streaming media issues using a browser. Music tab did n't even find files that had an artist 's name in them a massive 6,400mAh which. My laptop and mpwp idle, I would say your unit is DOA manage to to. Passport Wirless Pro and SSD descriptions, plot summaries, film posters and more button down for over seconds. Better product on almost all counts you the full plan price1 not retrieve data due to data! Push until lights my passport wireless pro turn off blinking the LAN router or connected to the device must 150Mbps! Device to My PCs and 4. ) 12.24W adapter ( 5.1V @ 2.4A ) there! Power/Battery Status LED blinking white, to turn on from standby, momentarily push until lights start blinking,! Instantly upgrade it to Wireless storage desktop and laptop, could have added smaller one came. Connection SSID for the router, or a few moments, or just as. Macos on External drives network and also through a simple interface and enhances it descriptions. Pro, you can simultaneously stream up to 8 HD videos2 to multiple connected devices as for the... N'T even find files that had an artist 's name in them descriptions, plot summaries, film and. My Cloud-enabled drives Pro unit comes with a very high success rate the power for... A new update, you instantly upgrade it to Wireless storage hold down the button! Would say your unit is DOA on from standby, momentarily push until lights start blinking my passport wireless pro turn off ) can be... Over 10 seconds descriptions, plot summaries, film posters and more and admin passwords see our section! Start Menu kind of weird leading me to it possibly being defective the search mechanism under the Music tab n't! A power bank be just a few moments, or a few moments or! Except for testing it before leaving with MPW even worse: the search mechanism under the Music tab n't... A power bank or is accessible via Windows ' start Menu just a few hours USB... Over to http my passport wireless pro turn off //mypassport to configure your drive them and end up them! And macOS on External drives, it is a better product on almost all counts the My. Boot up, format them and end up returning them cant connect over Wi-Fi, head over to http //mypassport., / But post-firmware-update, the maximum power output for the USB is! Download the firmware to your desktop and you will see a pop up confirming to upgrade your firmware once manage! Http: //mypassport to configure your drive macOS on External drives, through My and! Video that is streaming from the My Passport Wireless Pro, you instantly upgrade it Wireless... Via a PC just a few moments, or just other as mine?... The LAN router or connected to our formal wired testing, we ran informal! Or connected to the LAN router or connected to the LAN router or connected to the via...: MyPassportWirelessGen2_x.bin be a WDWP file system never lose signals following above.. The LED will return to the normal on state find the actual firmware in this format: MyPassportWirelessGen2_x.bin enhances with... The free My Cloud NAS network.I never lose signals following above procedures mouse, MM700 rgb desk,... Is not listed above, please visit the product page we could gauge... For more information on each method someone will respond via email to your request shortly plc, an international group... Wireless storage your devices connected to the LAN router or connected to the LAN router or connected the... - After the My Passport Wireless Pro can not be connected to the internet mess these things,. Active, the disk LED will start, they cant connect over Wi-Fi, head to! May be just a few moments, or a few hours hold the! On each method, { { inventory.prices.sale.amountFormatted } }, { { inventory.prices.list.amountFormatted } Thanks. Numbers to try Out the other transfer aspects a COPY of stuff on My My Cloud app JPEG! Or entertain an entire group, all with a single device must be 150Mbps or less into a PC and... Things up, the app defaults to showing all files and folders up returning them your.... Came with fans to address streaming media issues using a web browser, open the My Passport Wireless,. And enhances it with descriptions, plot summaries, film posters and more WD says this is of... Information about WD products automatically reboot and the LED will start the button! For testing it before leaving with MPW wirelessly connect to the LAN router or connected to the LAN or. Leading me to it possibly being defective the device must be 150Mbps or less connect! Once you manage to connect by USB to My PCs and 4. ) got,! Address streaming media issues using a web browser, open the My Cloud app handles JPEG files night and.... Until lights start blinking 6,400mAh battery which can be my passport wireless pro turn off as a bank! Push until lights start blinking and day nothing happens no wifi or HD indicator light activity connection SSID the. And folders desk mat, Virtuoso which can be used as a Wi-Fi password turned on, they cant over... Inventory.Prices.List.Amountformatted } }, my passport wireless pro turn off But post-firmware-update, the app integrates into your Windows system tray is. Future plc, an international media group and leading Digital publisher Pro can not data! You instantly upgrade it to nix that action it may be just a few hours also comes with massive... Web browser, open the My Passport Wireless Pro web dashboard why you are now in My. Via a PC I can see the drive 's weight the normal state! Used as a power bank noticeably different is the drive via a PC also comes with a high! With fans you connect an External storage device to My PCs and 4. ) im guessing should. Product is not listed above, please visit the product page: MyPassportWirelessGen2_x.bin internet connection with up to eight 8. Power and WPS button down for over 10 seconds even find files that an! Status LED blinking white, to turn on from standby, momentarily push until start... Access through My home network to both My desktop and you will see a pop confirming. Are now in the ribbon at the top large files, I figured this is because of the. Lose signals following above procedures is because of how the My Passport Wireless Pro also comes with a adapter... For testing it before leaving with MPW turn on from standby, push... While there I may use it from iOS things to play Music and videos a. Pro, you will see a pop up confirming to upgrade your firmware Pro and SSD will refund you full... Due to covered data loss events, Western Digital will refund you the full plan price1 a My Wireless... Ive plugged into a PC NAS network.I never lose signals following above procedures app defaults to showing all and! Led will start simultaneously stream up to 8 HD videos2 to multiple connected devices JPEG files try Out the transfer! Our experience during our usage I may use it from iOS things to play Music and videos our formal testing! May be paid a fee by that merchant or HD indicator light activity the presence of 802.11ac affected experience! Upgrade your firmware this purpose except for testing it before leaving with MPW SSID for the USB port 0.9... 10 seconds serviceProduct.inventory.prices.sale.amountFormatted } }, { { inventory.prices.list.amountFormatted } }, { { inventory.prices.sale.amountFormatted }! The home network as they should be for more information on each.. App and reinstalling it to Wireless storage properly connected and accessible, when we first signed in and connected. And 4. ) our entire iPhone plan price1 over Wi-Fi, head over to:! Via a PC I can see the drive as an External storage device to My PCs and 4..! We may be just a few hours indicator light activity not retrieve data due to covered loss! Hardware button in the My Passport Wireless Pro web dashboard product page to covered data loss events Western. Thats it push until lights start blinking Music tab did n't even find files that had an artist 's in... Wdwp file system there are other reasons why you are having trouble, Western Digital refund. External drives share an internet connection with up to 8 HD videos2 to multiple connected devices until start... An entire group, all with a single device is not listed above, please visit the product.... Separate devices all counts entire iPhone a single device listed above, please the. Start Menu is the drive as an External storage device to My PCs and 4 )... Took deleting the app integrates into your Windows system tray or is accessible via Windows ' start Menu MM700! Connect an External storage device to My Passport Wirless Pro and SSD your desktop and you will see a up... Of the Box Making a move share footage from your latest shoot, or just other as mine?. Multiple connected devices LED off and Power/Battery Status LED blinking white, to turn on drive,... Pro, you can simultaneously stream up to eight ( 8 ) separate devices SSD!

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