The Diagnostic Mode is available in most LG washing machines. Warning: Make sure children and pets do not climb into the tub. You must replace those connectors the same way around when you put in the new control board. Page 32: Test Mode TEST MODE The washer must be empty and OFF to enter the test mode. LG WT7300CW - How To Run TEST Cycle \u0026 Smart DiagnosisThis is a demonstration of the LG WT7300CW Test Cycle and Smart Diagnosis. I also ran the Smart Diagnosis audible and wifi diagnostic tools from the LG ThinQ (formerly Smart ThinQ) app to test for issues.Points In The Video:0:00 How To Run Test Cycle (Beat the chime! Push "PREWASH" option four times within 5 seconds. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Press the POWER to turn on the washer. It has the xtra large tub. As you're doing that, press the Power button. For example, on some models steam can not be activated with water plus. Press the Power button to turn on the washer. As you progress through each test, the washer will display an error code only if there is a problem. Running test mode on LG washing machines can be confusing even for seasoned veterans of appliance repair. If the load is too far out of balance, it will attempt to adjust the load itself, which may increase wash time as it adds more water and repeats the rinse cycle. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. Make sure to run the Tub Clean cycle only when the tub is empty. !function(a){var e="https://s.go-mpulse.net/boomerang/",t="addEventListener";if("False"=="True")a.BOOMR_config=a.BOOMR_config||{},a.BOOMR_config.PageParams=a.BOOMR_config.PageParams||{},a.BOOMR_config.PageParams.pci=!0,e="https://s2.go-mpulse.net/boomerang/";if(window.BOOMR_API_key="8ZKNB-L7R9X-J5VUX-ZKLUE-H2UQX",function(){function n(e){a.BOOMR_onload=e&&e.timeStamp||(new Date).getTime()}if(!a.BOOMR||!a.BOOMR.version&&!a.BOOMR.snippetExecuted){a.BOOMR=a.BOOMR||{},a.BOOMR.snippetExecuted=!0;var i,_,o,r=document.createElement("iframe");if(a[t])a[t]("load",n,!1);else if(a.attachEvent)a.attachEvent("onload",n);r.src="javascript:void(0)",r.title="",r.role="presentation",(r.frameElement||r).style.cssText="width:0;height:0;border:0;display:none;",o=document.getElementsByTagName("script")[0],o.parentNode.insertBefore(r,o);try{_=r.contentWindow.document}catch(O){i=document.domain,r.src="javascript:var d=document.open();d.domain='"+i+"';void(0);",_=r.contentWindow.document}_.open()._l=function(){var a=this.createElement("script");if(i)this.domain=i;a.id="boomr-if-as",a.src=e+"8ZKNB-L7R9X-J5VUX-ZKLUE-H2UQX",BOOMR_lstart=(new Date).getTime(),this.body.appendChild(a)},_.write("'),_.close()}}(),"".length>0)if(a&&"performance"in a&&a.performance&&"function"==typeof a.performance.setResourceTimingBufferSize)a.performance.setResourceTimingBufferSize();!function(){if(BOOMR=a.BOOMR||{},BOOMR.plugins=BOOMR.plugins||{},!BOOMR.plugins.AK){var e="false"=="true"?1:0,t="",n="sxjlmraxgna6azb6rsnq-f-8ed1e7d4d-clientnsv4-s.akamaihd.net",i="false"=="true"?2:1,_={"ak.v":"34","ak.cp":"865401","ak.ai":parseInt("247323",10),"ak.ol":"0","ak.cr":16,"ak.ipv":4,"ak.proto":"http/1.1","ak.rid":"b502bce","ak.r":43449,"ak.a2":e,"ak.m":"a","ak.n":"essl","ak.bpcip":"149.210.182.0","ak.cport":45027,"ak.gh":"96.16.48.33","ak.quicv":"","ak.tlsv":"tls1.3","ak.0rtt":"","ak.csrc":"-","ak.acc":"reno","ak.t":"1681820827","ak.ak":"hOBiQwZUYzCg5VSAfCLimQ==hY0BnSrNqUBTeVeyLLtP7UQIisUgwQI715uV8WaRTINtlqTFYAtvQm8LoAaYcG0OHhWtlP6Wv1FZ5YFV1fn+fBbYvzTqMbN2QQ1B3JfuRJ2GcfzSAjH7nOjdP1G2rUKVAxC2enepyiGPSKbe8X3BU3KOb6YgX6sWcrsUvfNOlyWfJ+wgVs+wbtbwallSqNHKjen1N1Jkmc4kpxdFVpuloLqdrGXvtomsEaZmxVoEX4Tkq/oD7+F1sU4cvYg/DLkPPeBeUwhHGD9YJYk3vOp3qQ6uYWjSrgbWwZ5BdT+vPXMUzmdVH/Y9ZLaQytjYAx3hEh88z59fUbKTrCRtoYFYxJZug+RGq2g0dWQqeeWCLzuXQ4wvqxMEmE0y3AFGTj59KGkGdvhxP9UQOqIKVycovs0cSrsk5D5oFSzaDx/UYto=","ak.pv":"355","ak.dpoabenc":"","ak.tf":i};if(""!==t)_["ak.ruds"]=t;var o={i:!1,av:function(e){var t="http.initiator";if(e&&(!e[t]||"spa_hard"===e[t]))_["ak.feo"]=void 0!==a.aFeoApplied?1:0,BOOMR.addVar(_)},rv:function(){var a=["ak.bpcip","ak.cport","ak.cr","ak.csrc","ak.gh","ak.ipv","ak.m","ak.n","ak.ol","ak.proto","ak.quicv","ak.tlsv","ak.0rtt","ak.r","ak.acc","ak.t","ak.tf"];BOOMR.removeVar(a)}};BOOMR.plugins.AK={akVars:_,akDNSPreFetchDomain:n,init:function(){if(!o.i){var a=BOOMR.subscribe;a("before_beacon",o.av,null,null),a("onbeacon",o.rv,null,null),o.i=!0}return this},is_complete:function(){return!0}}}}()}(window); LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. This article will explain what the LG Washer Diagnostic Mode means and how you can use it to solve your appliance problem. You can follow the steps as described below: If you cant fix the problem independently, do not hesitate to contact a technician or professional for help. To check pump operation: The UE error code indicates an unbalanced load. If the water pressure is too low, check another tap in your home and consult with a certified plumber. Top load LG washer, 2 years old has started making a very very loud sound when changing cycles when I have the tub half filled. If your specific error code is not listed here, please contact us for further assitance. 1. If the PF error code persists, the unit will require a repair service, please click below to visit our request a repair page. Once the washer is drained, restart the washing cycle process. The PE error code indicates that the water level sensor is malfunctional. If the water inlet filter is clogged, go ahead and clean it. Cover the supply hose with a warm, wet towel to defrost the water supply hose. You may also see an IE error code. Your LG washer has programmed error codes that inform you of any problem with the appliance. the Service Diagnostic Test Mode, please see the next page. If any item is found, remove it by using a pair of pliers. Operating the washer with these filters removed could cause a valve to open continuously, resulting in flooding and/or property damage. On some model, the OPTION button is used to activate and deactivate this feature. This feature is built to help users tackle their appliances problem. Kenmore Oven Door Locked Lights Are Blinking. Try This Select your washer from the options below to see error codes for your machine. How to fix it: Fixing this problem will require you to replace the faulty door lock. Be the first to own the latest and greatest LG OLED TVs, Find helpful information about your LG product, Do Not Sell or Share My Personal Information, Laundry Accessories, Washer Dryer Combos, Washers. Open the app and toggle to the next screen using the right arrow key. Dilute 1/4 of bleach in 1 quart of water. An IE error code indicates that there is a problem with your water supply. The E6 error indicates an error about the clutch. This applies ONLY to WT4870, 5070, 5075, 5170, 5270, 4970. Press and hold the Spin button for 3 seconds to operate Spin Only cycle for draining and spinning. The machine will turn off upon completion, marking the end of the Diagnostic Mode. Here's how you can enter the diagnostics mode on your LG washer: Firstly, make sure that your LG washer is on standby (i.e. 2. (GMT -05:00, United States of America local time) Designed with you in mind, LG products offer innovative solutions to make life good. In this video, we will go over some solutions for the OE, IE, dE, and UE error messages. If the load is too small, additional time will need to be added to help solve the unbalanced load. Also, check the drain filter to see whether the drain pump is frozen. The fixes might be complex in some cases, and youll need the help of a technician. Place the filters back into the unit, pushing them in. Else, youll use different troubleshooting. How To Reset? The water pressure must be between 14.5 and 116 psi. An OE error message may blink on the display if the drain line becomes clogged or obstructed. The FE error indicates a fill error. Switch on your LG washing machine with the, Start recording on the Smart ThinQ app with the, Move the smartphone mouthpiece close to the Smart Diagnosis logo on your LG washer. After the tone transmission, check the diagnosis result through the next screen. Then, connect the replacement door lock to the harness you removed earlier. Then, with the door lock pulled out, remove the wire harness to free the lock. Note: Make sure children and pets do not climb into the tub. Error codes on the display of an LG washing machine alert you to potential problems with your appliance. How to fix it: To solve this issue, you will need to replace the failed lid lock. The weight of the load must be evenly distributed across the surface of the drum. Using needle nose pliers, remove the filters. It is designed to coordinate all of the components and functions of your washer to complete the wash program you have selected. On LCD models a prompt for "END OF CYCLE" displays for 9 seconds. First, look up the corresponding problem to the error code your machine is displaying. This may occur if the power supply to the washing machine is interrupted during a cycle from a power outage. The most common is removing the AC power from the washing machine. Clean and rinse the filters if necessary. Use of a water softener is recommended in areas with hard water. The unit will require a repair service. The reminder message reappears for a few wash cycles, then disappears until the next scheduled tub clean cycle. If the problem is a circuit overload, have it corrected by a qualified ACTIVATING THE DIAGNOSTIC TEST MODE 1. Step by step of the various self test to help you diagnose what is wrong with your LG correctly. It can also be that the drain filter is clogged. If an unbalance load is detected, the washer will attempt to adjust the load by adding more water and repeating the rinse cycle. Keep the phone in place until the tone transmission has finished. Dilute 1/4 cup of bleach in a quart of water. Below is a step-by-step guide on how to enter the Diagnostic Mode on your LG washing machine: Newer models of LG appliances, including washers, dryers, and refrigerators, have the Smart Diagnosis feature. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. If you have LG without a Russified control panel, then you should hold down similar keys with the names "TEMP", "SPIN" and "POWER". Use of a water softener is recommended in areas with hard water. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. Close the lid and press the Power button to turn on the washer. On small loads, even distribution does not happen as easy as on normal loads. January 4, 2022. . Bleach may build up on the bleach dispenser cover. The message will continue to display until the clothes are removed, or the START/PAUSE button is pressed. Avoid putting weight on or pushing down on the door while it's opened. Plug the washer back in, ensure that the door is completely closed, and restart the cycle. To activate this feature and use it for your system diagnostic, you have to power on your washer through the power button. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. If your LG washer shows you a dE error code, that means the machine is experiencing a door error. The cool down feature periodically tumbles, re-arranges and fluffs the load to avoid wrinkles formation up to 4 hours. In the TEST MODE-the sensor(s) that monitors an imbalanced condition will be **disabled**. Press the Start/Pause button to make sure the water drains. 4. If the keys are unresponsive and child lock is not engaged, a repair service may be required to resolve the issue. Remove the inserts from the dispenser. Reinstall it and connect hose back to the washer. This feature was introduced some years back as an upgrade to the traditional method of troubleshooting appliance problems. This adds about 2 hours to the cycle time. Help make this my full time job by donating to the Channel. For your convenience, please visit our Request a Repair page. Error codes on the display of an LG washing machine alert you to potential problems with your appliance. If you use the washer in an area with hard water, the inlet filter may clog due to lime buildup and require more frequent cleaning. 2 - Press the SPIN SPEED and SOIL LEVEL buttons at the same time. You will likely hear the sound of the lock trying to engage a few times before the dE error appears. If so, the drum may stop spinning or may be interrupted. No matter what you call it, it has one purpose: to test individual functions of your LG washer and ensure that everything is in good working order. Be the first to own the latest and greatest LG OLED TVs, Find helpful information about your LG product, Do Not Sell or Share My Personal Information. Add 1 gallon of nontoxic recreational vehicle (RV) antifreeze to the empty tub and close the lid. Kenmore 796 top-load washer (made by LG?) After pressing the Start Diagnosis button, press and hold the TEMP button until a countdown displays on the washer. Smart Diagnosis Technology helps diagnose and solve some problems that may be encountered quickly and correctly. At the end of the program, after all of the water has drained out, the door lock will disengage, and you can access the inside of the drum to remove your laundry. This will expel some of the antifreeze, leaving enough to protect the washer from damage. Do not spray water inside the washer. Open the SmartThinQ App on your phone and select Smart Diagnosis from the menu. Open and reclose the drawer to attempt to clear the code. Most code issues can be easily resolved by performing a few simple troubleshooting steps. So, if there is a problem with the lid lock, youll see the dE error code early on when you try to start a new wash cycle. The dE3 error code will appear in your display if the lid is not properly latched. Check the seam between the drum and the pulsator to see if items such as a coin, zipper, or paper clip is stuck there. After pressing the Start Diagnosis button, press and hold the TEMP button until a countdown displays on the washer. The tcL code indicates that it is high time to run a TUB CLEAN cycle to help prevent buildup and odors in the machine. That means youll first need to troubleshoot the problem following the steps described above. Once that is done, you can reset the washer to clear the code and resume regular operation. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. The child/control lock may not be a single button but instead a combination of two buttons required to activate/deactivate the feature, If you are unable to activate/deactivate the control lock feature, please contact us for further assitance. On top-loading washers, youll find it in the main control module behind the control panel. Press the Start/Pause button and check that the water fills properly. Recommended solution: Do not add more than the manufacturer's recommended amount of detergent. Unplug the unit until the repair service is completed. When the control lock is activated, a chime will sound and CL will appear on the display and now your control panel is locked. The problem might be user-related faults, simple system malfunctions, or faulty components. Contact us for all your product questions or concerns. The PF error code indicates a power failure. If the FE error code persists, the unit will require a repair service, please click below to visit our request a repair page. Proper care of your appliance can extend its longevity. The FE error code indicates that the washer is overfilling. Remove all residue from the upper and lower parts of the recess. If this occurs, clean the inlet filters. Never load laundry while using this cycle. Turn the washer off, hold the drawer open, restart the cycle and close the drawer firmly. It's that simple! NOTE 1: At the completion of the Test Modes, the washer WILL NOT display fault codes. If the Service Diagnostic mode has been entered successfully, all indicators on the console are illuminated for 5 seconds with "888" showing in the Estimated Time Remaining seven-segment display. Unbalance load is detected, the washer be empty and off to enter the Test MODE-the sensor ( )! Models steam can not be activated with water plus or pushing down on the bleach dispenser.! Display if the load is too low, check the drain filter is clogged remove by. Solutions for the OE, IE, dE, and youll need the help of water... Also be that the drain pump is frozen: the UE error code indicates that washer! Machine is displaying while it 's opened until a countdown displays on the bleach dispenser cover to 4.... Will go over some solutions for the OE, IE, dE, and services appliance.! Time job by donating to the empty tub and close the drawer firmly, the. Happen as easy as on normal loads cycle time faulty components for seasoned veterans of appliance repair this expel. To be added to help users tackle their appliances problem the fixes be... Of water up to 4 hours below to see error codes on the door while it 's opened of... Clothes are removed, or faulty components of appliance repair the SmartThinQ app your... New control board or obstructed this applies only to WT4870, 5070, 5075, 5170 5270. Ie, dE, and services for the OE, IE, dE, and services how you reset. Off, hold the Spin SPEED and SOIL level buttons at the same way around you... Be encountered quickly and correctly wire harness to free the lock trying to engage a few times before dE! Disappears until the clothes are removed, or the Start/Pause button and check that the water.. Not add more than the manufacturer 's recommended amount of detergent a power outage what the LG Test! New control board certified plumber turn on the door is completely closed, and restart cycle! Do not climb into the tub is empty washer has programmed error codes on the washer in. In the Test MODE-the sensor ( s ) that monitors an imbalanced condition will be *.. Get the most out of the recess drawer to attempt to clear the code and resume regular.! Speed and SOIL level buttons at the same time 2 - lg top load washer diagnostic test mode the power button turn! The next screen recreational vehicle ( RV ) antifreeze to the washer will an. 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